I'm upset because the Groomer just didn't care enough to come into work and cancel her appointments. I made this appt over a month ago and took the day off. Im really upset

GetHuman-margemir's Complaint issue with PETCO from May 2019

20 views | 603 similar | 0 following
Help with my PETCO issue
Next: our robot will wait on hold for GetHuman-margemir to get a PETCO rep on the line!
Always use the GetHuman Phone to call PETCO. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-margemir's own words
Have my dog groomed ... I had made this grooming appointment for my pet Bailey over a month ago because I was trying to plan a Vet appointment and have her groomed on the same day. I requested the day off in advance to take her.*I had a *:** appointment and arrived early because I took the other dog to the Vet and had errands to run.*Well, I arrive and there is no one in the salon. So I asked for help and then someone called the groomer to find out when she was coming in. *Well, after reaching her, she said that she had to much to do today and wouldn't be in.!!!!*I can't believe that she would not call and tell her manager this and to call customers that were scheduled with her. She certainly does not have any work ethics or consideration about her job and her responsibility. The person offered to reschedule me but not for today or tomorrow. I was very upset. I had to take my pet home and did not plan on this. I felt after I dropped her off for grooming I would just take off and do my errands and was heading in another direction. Now, I had to drive back home and make this unnecessary trip and then head back in that direction. The cost of gas and time also was not appreciated.*PEOPLE JUST DON'T CARE ABOUT THEIR JOBS OR HAVE CONSIDERATION FOR OTHERS. *This took place at the Petco on Baseline and Power. My pet's name is Bailey and she had a *:** appointment with Jessica.
The groomer didn't have curiosity to call me that she wasn't coming in that day.
I want an apology and a free grooming for my dog.
I switched from PetSmart to Petco because of problems with Groomer who did not properly groom my dog.
No
How GetHuman-margemir fixed the problem

We are waiting for GetHuman-margemir to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PETCO's attention and get better help faster. Tap below to get started.
Having PETCO issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-margemir fixes it.
This email address isn't valid

PETCO

Grooming
Complaint issue
Reported by GetHuman-margemir
May 2nd, 2019 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 603 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-margemir started working on this issue
May 2nd, 2019 10:12pm
GetHuman-margemir indicated the issue is not fixed yet.
May 6th, 2019 12:22pm
GetHuman-margemir indicated the issue is not fixed yet.
May 6th, 2019 3:19pm
GetHuman-margemir indicated the issue is not fixed yet.
May 6th, 2019 3:19pm
GetHuman-margemir indicated the issue is not fixed yet.
May 6th, 2019 3:25pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies