PETCO Customer Service Issues

I am writing to express my frustration with a recent visit to Vetco in June [redacted]. I paid $79.00 for shots that my dog did not receive in full, as he threw them up on the way home. Despite notifying the store, I did not receive a prompt response until the following day. My main concern is whether my dog actually received any shots or immunizations properly. When requesting a refund, Vetco insisted that I spend more money at a different vet before they would consider reimbursing me, which I find illogical. It has been a month since this incident, and I have not yet received my refund. I have been a loyal customer, but this lack of follow-up and poor service is truly disappointing. Sincerely, G.G. Cellphone - [redacted] Email - [redacted]

Hello, my name is Mary R. Last week, my husband purchased Encore cockatiel seeds. While feeding my cockatiels, I discovered a black charcoal-like lump in the seed. I disposed of it, as it was unexpected to find such an item in my bird's food, reminding me of a previous issue I had with Kaytee seeds making my parakeets ill. I hope the company pays attention to quality control to avoid incidents like this in the future, as I had a heartbreaking experience with one of my female cockatiels falling sick and needing to be put down in April. I urge Petco stores to be vigilant about checking the Encore cockatiel seed products for any anomalies. Thank you for your attention to this matter. Have a great day.

As a Petco customer, I visit the store frequently for my aquarium needs. However, on my recent visits, I have encountered customers with dogs off-leash in the store. I am afraid of dogs, and it makes me uncomfortable when they approach me without being controlled by their owners. Although I understand that many people love animals, it would be beneficial to have a separate area or policy for those who are not comfortable around dogs. I have nothing against pets, but my fear impacts my shopping experience. While I appreciate your store's range of products for my aquarium, I may have to consider shopping elsewhere to avoid these situations in the future. It's important for all customers, including those who are not dog lovers, to feel safe and comfortable while shopping at your store.

I have encountered issues twice now with orders placed for in-store pickup where the items were charged to my debit card despite being out of stock. The first order on June 23rd (Order [redacted]) took two weeks to get refunded, causing unnecessary delays. The second incident on August 9th (Order [redacted]) has repeated this problem. It is frustrating that the website shows items in stock, only to later notify me that they are unavailable at the selected store. The pattern of charging before confirming stock availability is concerning. The process of waiting for refunds due to stock discrepancies is inconvenient and reflects poorly on the system in place. The misleading emails stating there would be no charge compound the issue.

Hello, I used to be a customer of your company. Recently, I called your 1-[redacted] number to inquire about an email I received after shopping at your store. The email was in response to my interest in advertising for Petco with a car wrap. It congratulated me on being chosen and said a check would be sent for me to deposit. The call center being in the Philippines disappointed me, as I believe jobs should go to locals. Consequently, I've decided not to shop with your company anymore. I wanted to alert you that this offer seems like a scam. The check sent, ranging from $[redacted] to $1,[redacted], could seriously harm someone financially if deposited without verifying the legitimacy of the offer first. It's important for your company to be aware of this issue. Sincerely, K. Hazinski

I have been taking my Maltese to Petco in Arroyo Grande, California for grooming monthly since April [redacted]. The groomer, Amy, was great and followed instructions perfectly. When Amy was out for surgery, Sarah took over and did a good job. However, in March [redacted] I was told Sarah was overbooked, so I left my dog, Bella, to be groomed by someone else. To my dismay, when I picked Bella up, her tail and ears were cut, and her nails were not trimmed as requested. Despite insisting on Sarah, Bella was groomed by someone named Jesse on a subsequent visit. After a series of issues and false medical claims about my dog, the manager at Petco failed to handle the situation appropriately. I have now decided to seek grooming services elsewhere due to the unprofessionalism and disrespect I have experienced at Petco.

I've been taking my Maltese to Petco in Arroyo Grande, CA for grooming for the past two years. Initially, Amy was great at following grooming instructions, but after she recommended Sarah due to her surgery, things went downhill. Sarah was overbooked one month, and even though I insisted on waiting for her, someone else named Sabria groomed my dog against my wishes. This happened again with a groomer named Jesse. Things escalated when Sabria falsely claimed my dog was on medication and had seizures, which was completely untrue. Despite providing evidence from my vet, the manager sided with the groomers. I attempted to book an appointment again but faced more issues with missing records and unprofessional behavior. Disheartened by the continuous poor service, I decided to switch to CD Pet Emporium for grooming. This experience has been the worst in my sixty years of customer service interactions, and I am considering seeking legal advice.

I recently picked up my dog from Delafield Petco after a grooming appointment. This was his second visit, and the previous grooming session had been excellent. This time, however, I was disappointed. Despite arriving for a 4pm appointment, delays meant we didn't discuss his grooming until 4:15pm. I was surprised to receive a call at 4:55pm saying he was ready. My dog, who is groomed regularly, seemed rushed. The prepayment policy was inconvenient, and the groomer quickly brought him out. Upon closer inspection at home, I realized his haircut was poorly done, resembling a rushed job. I am disappointed and would like a refund. I believe the groomer should receive feedback on this experience.

After Zoey's grooming appointment, I received a call about knots in her fur. Opting to have her shaved rather than endure the knots' removal, the groomer accidentally tore her skin while trying to untangle the hair. Zoey had to be taken to the vet to have the tear treated and was given pain medication. Seeing her in pain and distressed breaks my heart, and I'm concerned about her well-being. The groomer's lack of accountability and refusal to provide written assurance of covering any future vet visits is disappointing. Their dismissive attitude and refusal to provide manager contact information have left me feeling upset and frustrated.

I am extremely disappointed with the lack of service from Petco. It is frustrating to see how they mishandled my order, claiming no order was found while failing to process a refund properly. As a first-time online shopper at Petco, this experience has been very disappointing. The issue goes beyond the financial aspect; it's about the dishonesty and poor treatment of customers. Despite escalating the matter to their corporate and human resources departments, I have yet to receive a satisfactory resolution. It is unfair that I have not been provided with an email to review my order in the first place. I am still waiting for a refund, and the lack of clarity from both Petco and PayPal is unacceptable. I would not recommend anyone to Patco based on my experience.

I have observed a concerning issue at Petco regarding the care of their reptiles, specifically the Blue Tongue Skink. The store located in Coliseum Crossing, Hampton Virginia, seems to be unaware of the proper dietary requirements for these animals. Despite my efforts to communicate this problem with the store management, including District Manager Mark, and reaching out to customer support, no corrective actions have been taken. The skink in question is visibly ill and malnourished due to being fed an incorrect diet. To address this, the animal should be given shredded chicken for protein instead of crickets, possibly incorporating Grain Free Tiki dog food with shredded beef, chicken, duck, or lamb. It is essential for Petco to prioritize the well-being of their animals over convenience or misinformation. I am determined to persist in my advocacy for this animal's health until the necessary changes are made to ensure its proper care.

Hello, I am a loyal customer at the PetCo in Spanish Fork and have noticed a decline in service quality. The fish tanks there are particularly concerning. Many of the glow fish tanks were cloudy with dirty water, making it hard to see the fish. Recently, the long whiskered catfish tank had a filter issue that caused harm to the fish. I brought this to the employee's attention as they were unaware. Today, I observed dead guppies in a tank with live fish, which is distressing and unsanitary. The Betta cups are also problematic as sometimes they are not displayed properly, leading to water quality issues and Betta fish becoming sick. Overall, many of the fish seem neglected, receiving only basic care. I believe that better attention and care are necessary for all the pets, especially the fish. It is important to uphold the standards outlined in the code of conduct to ensure the well-being of the animals. Your immediate action on these matters is vital.

I have been a loyal customer at the same Petco location for almost a year. I have appreciated their support for a local shelter through the Petco Foundation. Despite being reassured by several employees that the rats are not intended for snake food and seeing them marketed as intelligent pets, my recent experience has left me disappointed. When I tried to purchase a rat, I was ignored by multiple employees until another customer was given the rat I wanted for snake food. My attempts to educate the customer and the employee about the potential issues with feeding live animals were dismissed. This incident made me realize the dishonesty of the employees and the false advertising by Petco. I will no longer support Petco and will advise my friends to take their business elsewhere. It's disheartening to see animal welfare taking a back seat to profits at this company.

I purchased a heater for my Aqueon aquarium for my Betta fish at the Pittsfield, MA store two weeks ago. The heater worked fine for about a week until it started overheating. My husband returned the heater today and was informed that it was too late to return it. We provided the cashier with the receipt and were unaware of the issue until now. I feel this is unfair and would appreciate assistance with this issue. Thank you.

I have set up automatic delivery for a product from Petco. I decided to cancel two orders since I already have enough product on hand. Unfortunately, Petco still charged me $[redacted] for those orders they did not send. What's even more concerning is that they used my daughter's debit card without permission. My daughter does not have an account with Petco and has not made any purchases since [redacted]. I also noticed that her debit card was added as a default payment method on my account. I am confused about how this mix-up occurred. I am requesting a full refund of $[redacted] to be credited back to my daughter's debit card.

I scheduled my daughter's puppy class for 10/13/19 at 6:30 pm, but upon arrival, we were told we needed to bring the puppy's vaccination papers, which we were unaware of. The representative at the store mentioned that the requirement was marked in a box, which was not checked, and claimed to have called and left a message, which did not happen. I requested a refund, but without a receipt, she said it wasn't possible. After driving 30 miles and being unable to attend the class or get a refund, the situation was frustrating. Clear communication by checking boxes and making necessary calls could have prevented this issue. This experience has left me disappointed, and I am unsure if we will return. Thank you and have a good night.

I visited the Petco on [redacted] North Bedford Road in Mt Kisco today to purchase new fish. However, I was shocked by the condition of the tanks. I observed 9 dead or dying fish just in the cichlid tanks, and there could have been more in the other tanks. The sight of dead and floating fish was very distressing. I had previously bought fish there, and 2 of them died. After witnessing the poor state of the fish today, I understand why. I felt upset and felt like the store staff wouldn't care if I reported it. I've decided to file a complaint to address this issue. I will no longer buy from this Mt Kisco store but will opt to shop at other Petco locations where the welfare of the fish is taken seriously. I hope that this matter will be investigated promptly to prevent further suffering and death of the fish.

I frequently visit Petco in Tupelo, Mississippi, where I always receive exceptional service from the staff. Cameron, in particular, has been very helpful and knowledgeable. However, during my recent visit to purchase neon tetras, I encountered an issue with an employee named Ashley. When I inquired about the number of fish I could buy, she was unhelpful and dismissive. Her attitude continued at the register where she displayed rudeness. Additionally, she handled my sister's betta fish purchase roughly, which was concerning. This experience has left me disappointed, and if Ashley remains at the store, I will take my business elsewhere, possibly to PetSmart.

I visited the Petco store located at "[redacted] Merrimon Ave, Asheville, NC [redacted]" on 11-2-[redacted] at approximately 7:30pm and encountered a disappointing experience. Initially, I had reservations about this particular store due to its reputation for unhelpful and unfriendly staff. On this occasion, I intended to purchase a goldfish for my 10-gallon aquarium. However, the clerk, identified as Amber, refused to sell me the fish based on her assessment that my tank conditions were inadequate, contrary to industry standards. I disagreed but respected her decision. Furthermore, I expressed interest in a Betta fish, but all the specimens at this location appeared sickly and unsuitable for purchase. Amber suggested an ineffective method to revive them and also pushed unnecessary tank accessories for goldfish. I urge Petco to improve the care of Betta fish at this store and provide proper training for staff regarding fish care knowledge. My future pet needs will likely be directed to Petsmart for their exemplary customer service in comparison. Thank you for addressing this issue, and I wish you a pleasant day.

During my recent visit to the store, I picked up some dog food and a bone as usual. At checkout, I provided my son's phone number, mentioning that he works at Petco in NY for a discount, but it wasn't applied. Crystal, who identified herself as the manager, displayed a terrible attitude while resolving the issue. As we moved between registers to refund the items, her behavior was rushed and inconsiderate, making it difficult for me with a cart. Despite explaining the situation and mentioning my son's employment, she insisted on a family card I didn't have. The lack of understanding and her behavior led to a unpleasant shopping experience. I even remarked on her attitude and the fact that my son is an employee, but it didn't improve the situation. Customer service seemed lacking, which left me disappointed, prompting me to advise my son to seek employment elsewhere. The incident occurred at the Petco store number [redacted] in Port St. Lucie, Florida, at 2:33 PM.