my niece purchased a guinea pig in cedar rapids, iowa...(a customer service agent IN IN...

GetHuman-ssme's customer service issue with PETCO.com from January 2019

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my niece purchased a guinea pig in cedar rapids, iowa...(a customer service agent IN INDIA'S GOING TO HELP ME WITH THIS ON THE PHONE? NOPE.)*Said gpig had a horrible infection that happened to break-out upon arrival home. As a vet tech, i suggested she return it to the place of purchase. the PETCO REFUSED RETURN, claiming they "shouldn't have sold that particular gpig anyway..." and my niece could instead "relinguish said pig back to them and they'd get it better and make it adoptable again!" WHAT THE **** IS GOING ON THERE??? **) You've hired some damned poor excuses for pet care-takers, much less customer satisfaction salesones! **) They were aware of the illness of their animals...and had them for adoption anyway! **) My niece took one home at the cost of $** plus all the accouterments involved with making her *yr old daughter happy and safe with her new pet, 'brownie'. *Brownie didn't make it. the infection he'd left the store with, took him out.*PETCO owes my niece **) a new gpig with NO ILLNESSES! OR...A COMPLETE REFUND FOR ALL SHE PURCHASED!*It'd be cheaper for you people to give her a new gpig that's had a wellness check and no illnesses...if you can find one in your stores.*my numbers are: ***-***-**** *the store she purchased said gpig was in cedar rapids, iowa.**after reading your "ethics" standards...i find them severely lacking in iowa.
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PETCO.com

Customer service issue
Reported by GetHuman-ssme
Jan 15th, 2019 - 9 mons ago
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GetHuman-ssme started working on this issue
Jan 15th 10:44pm
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Jan 15th 10:45pm