Absolutely poor custumer help

GetHuman737521's customer service issue with Overstock.com from June 2018

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The issue in GetHuman737521's own words

Order no **********Rug received but was not the rug I ordered but a different colour. Paid $*** to have it delivered express because I needed it asap. Have sent several emails, with one reply that offered no assistance.*I want a full refund as this was their mistake not mine and compensation for the postage, no one answers emails and online chat useless. I will not be here to receive a replacement as we are leaving in a couple of days, that why I had the rug sent express. Very frustrating and no excuse for not answering my emails. I want a resolution asap before I leave, happy to return the rug they sent at their cost, it would just be nice for someone to assist me otherwise I will have to take legal action.

This is their mistake and they need to fix it, today would be good

Complete refund of monies paid including shipping g costs

Tried to contact them * times a day, no emails back

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Overstock.com

Customer service issue

Reported by GetHuman737521

Jun 1st, 2018 - 2y ago

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Seen by 13 customers so far

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Items needed

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Email address on the account (if applicable)

Timeline

GetHuman737521 started working on this issue

Jun 1st, 2018 4:56am