Absolutely poor custumer help

Order no **********Rug received but was not the rug I ordered but a different colour. Paid $*** to have it delivered express because I needed it asap. Have sent several emails, with one reply that offered no assistance.*I want a full refund as this was their mistake not mine and compensation for the postage, no one answers emails and online chat useless. I will not be here to receive a replacement as we are leaving in a couple of days, that why I had the rug sent express. Very frustrating and no excuse for not answering my emails. I want a resolution asap before I leave, happy to return the rug they sent at their cost, it would just be nice for someone to assist me otherwise I will have to take legal action.

This is their mistake and they need to fix it, today would be good

Complete refund of monies paid including shipping g costs

Tried to contact them * times a day, no emails back