OurTime told me I had terminated my agreement over the phone. I DID NOT CALL THEM, appa...

GetHuman4862132's customer service issue with Ourtime.com from May 2020

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The issue in GetHuman4862132's own words
OurTime told me I had terminated my agreement over the phone. I DID NOT CALL THEM, apparently a personal impersonating me, called. OurTime NEVER verified with me.*I received a notice from OurTime I could used my account fo several weeks until it would be inaccessible, as I was paid up until the end of the month.This was via E-mail that I have kept.*I was never allowed to log-in even though they stated "I would have full and complete access." I paid money for services I could no longer access.*Several calls to customer service..."no supervisor available" I wrote * to * emails....responses took over a month. Wrote E mails, via OurTime complaint proceedure asking for VP and others to address issue. No response.**At this time I am preparing to take them to Small Claims Court in Rhode Island. It will cost them FAR MORE $$$$$$ (lawyer fees) to represent themselves. Robert Conover*(***) ***-****.

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Customer service issue
Reported by GetHuman4862132
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 3376 others
0 customers following this


GetHuman4862132 started working on this issue
May 23rd, 2020 5:33pm

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