I want to get the paperwork done so I can get the $**** gift card from WalMart. But I...

GetHuman2230673's customer service issue with Ourtime.com from February 2019

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The issue in GetHuman2230673's own words
I want to get the paperwork done so I can get the $**** gift card from WalMart. But I don’t know how to get the points I need before I can move on. I opted for the free music download service for a month from the music store on my Mac, but I keep getting interrupted and must get off the site. Then I can’t get back to where I was — I only know how to start over. Also, I have ** of the required points, but I can’t seem to get any more accumulated and I don’t know what I am supposed to do to get more points. Can you help me figure out this puzzle?
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Ourtime.com

Customer service issue
Reported by GetHuman2230673
Feb 18th, 2019 - 8 mons ago
I have an issue with Ourtime.com too
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Timeline
GetHuman2230673 started working on this issue
Feb 18th 4:44am