My account was been debited on * October to the sum of *£**.**. I have tried to contac...

GetHuman-leandaw's customer service issue with Ourtime.com from October 2018

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The issue in GetHuman-leandaw's own words
My account was been debited on * October to the sum of *£**.**. I have tried to contact you in plenty of time to cancel the account but you are impossible to get hold of!!**I have contacted my bank and they are waiting my instructions following response received from you.**I have suspended my account and would be grateful for the recredit of the £**.** to my account. I have no recollection of completing any mandate from you nor do I have any record of you contacting me prior to debiting the amount from my account.**This has caused me distress and anxiety as my account went overdrawn.
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Ourtime.com

Customer service issue
Reported by GetHuman-leandaw
Oct 12th, 2018 - a mon ago
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GetHuman-leandaw started working on this issue
Oct 12th 1:13pm