I have cancelled my account months ago and cannot access it so why have I been charged...

GetHuman-jennyafa's customer service issue with Ourtime.com from August 2018

Help with my Ourtime.com issue
The issue in GetHuman-jennyafa's own words
I have cancelled my account months ago and cannot access it so why have I been charged for it? Please could you cancel this charge and any subsequent charges against my credit card
GetHuman-jennyafa did not yet indicate what Ourtime.com should do to make this right.
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Ourtime.com

Customer service issue
Reported by GetHuman-jennyafa
Aug 22nd, 2018 - 3 mons ago
I have an issue with Ourtime.com too
Fixed
Seen by 4 customers so far
Similar issue to 2125 others
0 customers following this
Items needed
Email on Account
Username
Password
Name of Account Holder
Timeline
GetHuman-jennyafa started working on this issue
Aug 22nd 9:27am
GetHuman-jennyafa indicated the issue is not fixed yet.
Aug 22nd 3:31pm
GetHuman-jennyafa indicated the issue is not fixed yet.
Aug 22nd 3:31pm