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Ourtime.com Customer FAQ

Top Answers & How-to Guides

What is Ourtime.com's Phone Number?

The question we are asked most often is about how to talk to Ourtime.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Membership with Ourtime.com?

You can cancel your Ourtime.com account for a multitude of reasons. The processes for cancelling your account depends on whether you...

How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com?

This article describes how to cancel your Ourtime.com account. It also describes how to turn off the auto renew feature for billing...
Ask any question you have about Ourtime.com customer service, get an answer now.

Recent Ourtime.com Customer Questions

how do i correct date of birth?

To correct your date of birth on Ourtime.com, you will need to go to "My Account" that's accessible from the menu at the top of the page. However, please be aware that some details, including birth date, may not be editable after the account creation process for security reasons. If you can not adjust your birth date yourself, you might need to delete your current account and create a new one with the correct information. Remember to save any conversations or contacts before you do so, otherwise, you might lose them.
Asked Apr 22, 2024 6:02 PM

no choices showing on my account

It seems like you're having difficulty seeing options on your OurTime.com account. To resolve this, first ensure you're logged into your account. Next, check your internet connectivity, as faulty or slow internet can cause parts of the webpage not to load properly. Also, incomplete profile details might affect the visible options. If none of this helps, try refreshing the tab or using a different browser or device. Remember to update your browser to the latest version as well, as old versions may have compatibility issues. Should the problem persist, it could be a temporary issue with their website.
Asked Apr 22, 2024 1:27 PM

Correo electrónico erroneo, estoy registrada y he pagado pero puse mal mi correo

Lamentablemente, nosotros no tenemos la habilidad de cambiar su correo electrónico en su cuenta de OurTime.com. Es importante ingresar su correo electrónico correctamente al registrarse para que pueda recibir notificaciones y comunicación de la página. Le recomendamos que se ponga en contacto con el servicio de atención al cliente de OurTime.com directamente para resolver este problema. Puede estar seguro de que están equipados para manejar tales problemas y ayudarle a corregir su correo electrónico.
Asked Apr 21, 2024 5:08 PM

Looking for a toll free number to contact customer service on our time .com dating site

We're sorry, but we can't provide the customer service number here. However, we highly recommend reaching out to Ourtime.com's support through their website or app. They typically have customer service options such as live chat, email, or a help center where you can find answers or report any issues you're experiencing. Rest assured, OurTime is committed to providing efficient customer service to all users.
Asked Apr 15, 2024 4:06 PM

Can a non paying member still see matches on our time? Will his light be green too?

Yes, as a non-paying member, you can still see matches on OurTime. However, your interaction capabilities with these matches may be limited compared to paying members. As for the light indicator on your profile, it doesn't necessarily reflect your membership status. It generally indicates online activity status, not whether you are a paying or non-paying member. However, these features can sometimes vary, so it's best to check the specifics within your account or in the website's features list.
Asked Apr 11, 2024 8:14 PM

Help me with my Ourtime.com customer service issue

Account Management

How Do I Cancel My Membership with Ourtime.com?

You can cancel your Ourtime.com account for a multitude of reasons. The processes for cancelling your account depends on whether you...

How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com?

This article describes how to cancel your Ourtime.com account. It also describes how to turn off the auto renew feature for billing...

What Do I Do If I Forgot My Ourtime.com Password?

A lost or forgotten password doesn't have to keep you from logging into your Ourtime account. There are steps you can take to reset...

How Do I Cancel My Services and Turn Off Auto-Renewal on Ourtime.com?

Once you decide that you want to cancel your membership to the site, there are several steps to cancel your paid membership to Ourtime.com...

How Do I Recover My Ourtime.com Account?

There's many of reasons why you may need to recovery your Ourtime.com account. these helpful tips can assist you with this.

Billing and Refunds

What do I do if there's an overcharge on my Ourtime.com account?

OurTime is a dating site for adults over 50, offering free and paid memberships with private messaging. If overcharged, access your...

What is the Ourtime.com refund policy?

At Ourtime.com, we strive to provide a satisfying and enjoyable experience for all our members. If for any reason you are not completely...

Username and Privacy

Can I change my username on Ourtime.com?

Yes, you can change your username on Ourtime.com. To do so, follow these simple steps. First, log in to your Ourtime.com account using...

What is the Ourtime.com privacy policy?

Ourtime.com values your privacy and is committed to protecting your personal information. We have implemented a comprehensive privacy Our privacy policy includes details about the types of information we collect, such as your name, email address, and profile details, which are used to create and manage your account. We also collect information about your preferences and activities on the site to enhance your user experience and provide tailored matches. Rest assured, we do not disclose your personal information to any third parties without your consent, except for legal or safety reasons. Ourtime.com employs various security measures to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information. To learn more about our privacy practices, please refer to the privacy policy section on our website....

Mobile Access

Can I use Ourtime.com on my mobile device?

Yes, you can! Ourtime.com is fully mobile-responsive, allowing you to access the website and all its features on your mobile device....
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