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Otterbox Customer FAQ

Top Answers & How-to Guides

What is Otterbox's Phone Number?

The question we are asked most often is about how to talk to Otterbox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How long does it take to ship an order from Otterbox?

The shipping time for an order from Otterbox varies depending on the shipping method selected and the destination. Otterbox offers...
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Returns and Exchanges

How Do I Exchange or Return an Item to Otterbox?

To exchange or return a product, you must have the original Otterbox purchase receipt. Exchanging and returning an item can be done...
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What is Otterbox's return policy?

Otterbox's return policy ensures customer satisfaction by providing a hassle-free process. Customers have 30 days from the date of...
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Order Tracking

How Do I Track My Otterbox Order?

Otterbox is an electronic accessories brand that specializes in water-resistant, shock-resistant, and drop-resistant cases for your...
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Compatibility

Are Otterbox cases compatible with wireless charging?

Yes, Otterbox cases are compatible with wireless charging. Otterbox understands the importance of convenience and functionality. Therefore,...
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Can I use my Otterbox case with a tempered glass screen protector?

Yes, you can use your Otterbox case with a tempered glass screen protector. Otterbox cases are designed to be compatible with various...
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Warranty

What is the warranty period for Otterbox products?

The warranty period for Otterbox products varies depending on the specific product and region. Generally, Otterbox offers a limited...
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Customization

Can I customize my Otterbox case?

Yes, you can customize your Otterbox case. Otterbox offers a variety of customization options to help you personalize your case. You...
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Materials

What materials are Otterbox cases made of?

Otterbox cases are made of high-quality materials carefully selected to provide superior protection for your device. The primary components...
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Screen Protection

Do Otterbox cases come with a screen protector?

Yes, Otterbox cases do come with a screen protector. Each Otterbox case is designed to provide maximum protection for your device,...
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Waterproof

Are Otterbox cases waterproof?

No, Otterbox cases are not waterproof. While they provide excellent protection against drops and scuffs, they are not designed to keep...
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Shipping Time

How long does it take to ship an order from Otterbox?

The shipping time for an order from Otterbox varies depending on the shipping method selected and the destination. Otterbox offers...
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Help me with my Otterbox customer service issue

Ask any question you have about Otterbox customer service. We will do our best to get you answers right away.
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