HI,**I'm clueless – please help, urgently!**I have two consecutive flights, both with t...

GetHuman1653349's customer service issue with Orbitz from November 2018

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The issue in GetHuman1653349's own words
HI,**I'm clueless – please help, urgently!**I have two consecutive flights, both with the same airline (Hainan Airlines) and its subsidiary Tianjin Airlines.*The first one I ordered directly with the airline, because Orbitz did not offer this flight or you were too expensive for me.*The second one I ordered through Orbitz.**Here are the details:**Dec ** *****flight HU ****TLV-CAN***:**-**:*****Jan ** *****flight HU ****CAN-TLV***:**-**:***Pax names: Rachel Sigalit Dohan, Ariel Dohan*PNR: KAMIHH**Dec ** *****flight HU *****CAN-XIY***:**-**:*****Flight GS *****XIY-AKL****:*** - **:****Pax names: Rachel Sigalit Dohan, Ariel Dohan*PNR: KDEKW**Orbitz itinerary * ***************Here is the problem:*Unexpectedly, today I received a text message from Hainan Airline informing me that the first flight (TLV-CAN HU ***) is cancelled on Dec **th.*As you can see, my continuation flight to Auckland is dependent on my arrival to Guangzhou from TLV.*WHAT DO I DO NOW?**Thanks very much for your urgent help.*Regards,*--Rachel**Contact:*Rachel Dohan, Haifa, ISRAEL*Email: *****@***.com*M: **** (**) *******
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Orbitz

Customer service issue
Reported by GetHuman1653349
Nov 29th, 2018 - 9 mons ago
I have an issue with Orbitz too
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Seen by 19 customers so far
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Timeline
GetHuman1653349 started working on this issue
Nov 29th, 2018 3:49pm