I booked a hotel *******. I cancelled the hotel the same hour, and I was under the impr...

GetHuman838138's customer service issue with Orbitz from July 2018

Help with my Orbitz issue
The issue in GetHuman838138's own words
I booked a hotel *******. I cancelled the hotel the same hour, and I was under the impression I would get a full refund. The hotel would not honor my refund. I tried to reach out to hotel management and I never heard back. I stayed on the phone * hour with orbitz, talked to about * different people until Stephanie came on and said as soon as I got a receipt from hotel becket she would process a refund. Hotel becket has not sent me any documentation.
GetHuman838138 did not yet indicate what Orbitz should do to make this right.
I have an issue with Orbitz too
How GetHuman838138 fixed the problem
Ask for tier * support, if not ask for their manager. Be prepared to have patience. Total time on the phone over two calls... well over * hours. No exaggerations
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Orbitz

Customer service issue
Reported by GetHuman838138
Jul 1st, 2018 - a yr ago
I have an issue with Orbitz too
Fixed
GetHuman838138 shared how to fix
Seen by 4 customers so far
Similar issue to 251 others
0 customers following this
Items needed
Ticket Number
Flight Number
Email on Account
Phone Number
Name of Account Holder
Billing and Home Address
Date Of Birth
Timeline
GetHuman838138 started working on this issue
Jul 1st, 2018 1:16am
GetHuman838138 confirmed the issue is fixed. Hooray!
Jul 1st, 2018 2:17am