Hi.*I have just spent about an hour on the phone with you. I got transferred * times an...

GetHuman836020's customer service issue with Optus from June 2018

3 views
 | 
404 similar
 | 
0 following
Help with my Optus issue
Did that get it fixed?
Waiting to see if GetHuman836020 fixed the issue with our suggestion.
The issue in GetHuman836020's own words
Hi.*I have just spent about an hour on the phone with you. I got transferred * times and hung up on twice. After a lovely gentleman fixed up a billing problem I was sent to sales and hung up on. I then rang back as I want to upgrade my phone-I told the operator that I was looking at an iPhone **. She looked at my account and we worked out that it would only cost me an extra $* on the new plan- the only thing she couldn't do was activate the extra *gb as she wasn't online sales- so she transferred me from sales to online sales? When I was transferred the operator told me there was nothing she could do as I don't have a drivers licence or Passport ( I am disabled and don't drive). I do have an *** card with my picture on it. * weeks ago I rang up and leased a phone- They did a credit check on me and all was Ok. I was going to upgrade then but decided not too. This operator then transferred me to someone else- who then gave me another price for the phone $**... an extra $**. I said that was more that what I worked out with the previous salesperson and we worked out that the price she gave me was to upgrade to an * not a plus.... the operator said basically there was nothing he could do but transfer me again to someone else- he did so and it hung up on me. I have been with Optus since having a Motorola and Nokia phone- a long time. I have never encountered the problems I had today on this magnitude before. Can someone help me please??
GetHuman836020 did not yet indicate what Optus should do to make this right.
I have an issue with Optus too
How GetHuman836020 fixed the problem
We are waiting for GetHuman836020 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Optus's attention and get better help faster. Tap below to get started.
Having Optus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman836020 fixes it.
This email address isn't valid

Optus

Customer service issue
Reported by GetHuman836020
Jun 30th, 2018 - a yr ago
I have an issue with Optus too
Fixed
Seen by 3 customers so far
Similar issue to 404 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Account phone number
Last 4 of SSN
Timeline
GetHuman836020 started working on this issue
Jun 30th, 2018 7:47am
GetHuman836020 indicated the issue is not fixed yet.
Jun 30th, 2018 7:53am