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My home phone is not working for incoming or outgoing calls . It just says searching and not working

Optus - Faults

customer service issue
Reported by GetHuman-kontos
Dec 7th, 2017 - a mon ago
First: items GetHuman-kontos may need along the way
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Unfortunately, we don't know GetHuman-kontos's next move.
At this time, we haven't been able to find an effective way to address Optus - Faults issues like this. Our research team has already been notified, and we will reach out to GetHuman-kontos if we find a good way to resolve the problem in the next week.
GetHuman-kontos started working on this issue
Dec 7th, 2017 7:36am
GetHuman-kontos indicated the issue is not fixed yet.
Dec 7th, 2017 9:01am