This is Fixed Now.
GetHuman274501 got this Optus - Faults customer service issue fixed. Victory!

hi mobile phone access internet faulty in pheasant creek vic **** my number is ********** thankyo...

Optus - Faults

customer service issue
Reported by GetHuman274501
Dec 2nd, 2017 - 2 mons ago
First: items GetHuman274501 may need along the way
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman274501 started working on this issue
Dec 2nd, 2017 9:10am
GetHuman274501 indicated the issue is not fixed yet.
Dec 3rd, 2017 10:48am
GetHuman274501 indicated the issue is not fixed yet.
Dec 3rd, 2017 10:56am
GetHuman274501 confirmed the issue is fixed. Hooray!
Dec 5th, 2017 10:43pm