Fault ******** **.*.** See my Doc

GetHuman2601822's Technical Support issue with Optus - Faults from March 2019

Help with my Optus - Faults issue
The issue in GetHuman2601822's own words
get your attention ... i am on speed pack * but I get speed usually of less than ** Mbps*i have monitored my speeds over the past * months using a website by Whirlpool called Speed Tests.This site has a range of speed testing apps.I reported a fault back at ** January but have been unable to speak to anyone, all I get is a text.*So my question is What are you going to do as I should be getting ** Mbps during the busiest times and I get a max of **Mbps rarely , barely speed pack *.*Ref:OPTUS NBN Speed Packs *Speed Pack *:Standard Plus Evening*Speed(NBN**)*Average Download Speed for *-**PM***.* Mbps
I can go anytime to a new provider
I want Optus to give me what ive paid for for ** months
I've paid my bills without eqivocation
I've restarted the modem n times,*Updated ******: Spoke to CSO Vivek **.**.** at Optus :*Fault order update ref no ********A*Basically nothing has changed maybe speed has decreased immediately.*I was told the tech team are working on my request.*This has been the case since ******
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Optus - Faults

Optus ** plan
Technical Support issue
Reported by GetHuman2601822
Mar 27th, 2019 - a mon ago
I have an issue with Optus - Faults too
Fixed
Seen by 6 customers so far
Similar issue to 755 others
0 customers following this
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Timeline
GetHuman2601822 started working on this issue
Mar 27th 3:59am
GetHuman2601822 indicated the issue is not fixed yet.
Apr 3rd 3:56am
GetHuman2601822 indicated the issue is not fixed yet.
Apr 3rd 4:06am