I need an override.*My Buprion XL ***mg tablets I take twice a day are out of stock at...

GetHuman-magenmad's customer service issue with OptumRx from October 2020

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The issue in GetHuman-magenmad's own words
I need an override.*My Buprion XL ***mg tablets I take twice a day are out of stock at OptumRx. *I spoke with a representative that said I would have to get my prescription sent to another pharmacy,at the time it is ready for pick up I needed to contact OptumRx and receive an override.*My prescription was sent to Walmart in Beech Grove***** South Emerson *Indianapolis, IN *******-***-***-*****I need an override so I can get my medicine today. I'm almost out of medication. I have tried contacting a representative this morning but every time I am connected I only hear silence and I'm hung up on.*I also need to know if I will have to purchase the medication at Walmart since I already paid OptumRx this month or if my payment will be applied to the prescription in the future.*My phone number is:****-***-*****My email is:******@***.com*I need this resolved immediately. Thank you.

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OptumRx

Customer service issue
Reported by GetHuman-magenmad
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 220 others
0 customers following this

Timeline

GetHuman-magenmad started working on this issue
Oct 1st, 2020 2:32pm