I placed my *st mail order with OptumRx today. When I received my confirmation email I...

GetHuman831987's customer service issue with OptumRx from June 2018

2 views
 | 
110 similar
 | 
0 following
Help with my OptumRx issue
First: share to improve GetHuman831987's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman831987 to get a OptumRx rep on the line!
Always use the GetHuman Phone tocall OptumRx. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman831987 may need:
Name on account, Billing address, Date of birth, Social security number, and Phone number
The issue in GetHuman831987's own words
I placed my *st mail order with OptumRx today. When I received my confirmation email I was surprised to see that they used a former employers address (from * years ago) instead of the address which I provided to them, my current home address. I called customer service and they said that they saw my current Bothell address on their screen, but that they also saw my old employers address as the default address and had difficulty changing that address. They said the screen kept defaulting back to the incorrect Lynnwood address. I've never ever ordered medication from OptumRx before and have never provided my former employers address. I'm very concerned that my very necessary medication will be sent to the wrong address.
GetHuman831987 did not yet indicate what OptumRx should do to make this right.
I have an issue with OptumRx too
How GetHuman831987 fixed the problem
We are waiting for GetHuman831987 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get OptumRx's attention and get better help faster. Tap below to get started.
Having OptumRx issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would OptumRx email you?
This email address isn't valid
Follow this issue
See how GetHuman831987 fixes it.
This email address isn't valid

OptumRx

Customer service issue
Reported by GetHuman831987
Jun 29th, 2018 - 5 mons ago
I have an issue with OptumRx too
Not resolved
Seen by 2 customers so far
Similar issue to 110 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman831987 started working on this issue
Jun 29th 5:55am