Problem with web site

GetHuman-mweyant's customer service issue with OptumRx from June 2018

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Help with my OptumRx issue
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The issue in GetHuman-mweyant's own words
Place a order for medicines that were able for refill. Some of them I need as I am almost running out of them. ... There is a problem with the web site. It takes me to my medicine cabinet. When I try placing an order, it just keeps taking me back to the medicine cabinet. I spent over an hour last night trying to place my order. I finally used a search engine to find a site where I could place my order. In the past, I used to see several links to pages on my account but this time I was taken to the medicine cabinet as soon as I log in. Something is going on with the OptumRx web site. I used the address of www.optumRX.com to get to my account.
I had a hard time to place the order. I was finally able to place an order after searching wit a search engine for OptumRx. It took me to a working site where I plac an order for ** items. Also in the past there would be several links on my account that I could use but this time there was only "My Medicine Cabinet".
I am someone to fix this web site as it is not working right. It only takes me to the "My Medicine Cabinet" and when I try to place an order, it takes me back to "My medicine cabinet" before I could place the order. It appears that your web pae may have been hacked.
I have been a very good customer as I have ordered almost most of my medicines from you.
I had to use a search engine to find an OptumRX site that worked.
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OptumRx

My Medicine Cabinet
Customer service issue
Reported by GetHuman-mweyant
Jun 12th, 2018 - 2 years ago
Fixed
Seen by 48 customers so far
Similar issue to 94 others
0 customers following this
Items needed
Name on account
Billing address
Date of birth
Social security number
Phone number

Timeline

GetHuman-mweyant started working on this issue
Jun 12th, 2018 3:10pm
GetHuman-mweyant indicated the issue is not fixed yet.
Jun 12th, 2018 4:13pm
GetHuman-mweyant indicated the issue is not fixed yet.
Jun 12th, 2018 4:24pm