I requested that my three services at ** Arrowhead Trail, New Canaan, Ct. be put on Vac...

GetHuman4617598's Change Plan issue with Optimum from April 2020

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The issue in GetHuman4617598's own words
I requested that my three services at ** Arrowhead Trail, New Canaan, Ct. be put on Vacation mode starting last Nov. **th. The rate was to be $**.** per month. Over the past months, I was notified of balances due on my account that were far higher than that Vacation mode charge. I notified Optimum about this but the matter was not settled. I paid $**.** today over the phone to keep my account active.**However, because of the pandemic I cannot fly back to Ct. from Fl. since flights have been cancelled. I request keeping my services on vacation mode. I cannot pay over $***.** per month for unused services.**My account needs to be kept on Vacation mode at $**.** month until I return to Ct., a date that is indefinite at this point. **Marlene Green*Acct. No. *****-******-**-*

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Optimum

Change Plan issue
Reported by GetHuman4617598
Apr 10th, 2020 - 6 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 3276 others
0 customers following this

Timeline

GetHuman4617598 started working on this issue
Apr 10th 4:35pm
GetHuman4617598 indicated the issue is not fixed yet.
Apr 11th 12:13am
GetHuman4617598 indicated the issue is not fixed yet.
Apr 11th 12:14am
GetHuman4617598 indicated the issue is not fixed yet.
Apr 11th 4:43pm
GetHuman4617598 indicated the issue is not fixed yet.
Apr 11th 4:43pm
GetHuman4617598 indicated the issue is not fixed yet.
Apr 13th 9:40pm

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