Service person arrived at my home to fix a broken cable outside my house there was no w...

GetHuman-lineberh's customer service issue with Optimum from August 2018

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The issue in GetHuman-lineberh's own words
Service person arrived at my home to fix a broken cable outside my house there was no work done inside the house. he came inside only to see that the TV worked and then billed us for service work inside the house. He lied. * When we called to complain that we were charged for an interior problem we had a problem because I signed the work order on a smalltablet screen and was just asked to sign that the repair had been done. Spoke with many levels of management about this problem and I was promised that higher management would call us back. we have heard nothing but there is an unwarranted charge on my bill. I challenge this repair man to come back and face us with his lies. *This is theft and our next step is the press. Kindly remove the fraudulent charge and call that repair man on the carpet for lying on the report.
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Optimum

Customer service issue
Reported by GetHuman-lineberh
Aug 1st, 2018 - 9 mons ago
I have an issue with Optimum too
Fixed
Seen by 3 customers so far
Similar issue to 1333 others
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Timeline
GetHuman-lineberh started working on this issue
Aug 1st, 2018 6:54pm
GetHuman-lineberh shared this issue with friends on Facebook
Aug 1st, 2018 6:54pm
GetHuman-lineberh indicated the issue is not fixed yet.
Aug 1st, 2018 9:59pm