I have pogo energy. I was out of town where I didn't have cell service till around *pm...

GetHuman1400626's customer service issue with Oncor from June 2020

Help with my Oncor issue
The issue in GetHuman1400626's own words
I have pogo energy. I was out of town where I didn't have cell service till around *pm today. My service was disconnected but I paid my bill around *pm today and was told service would be back in within * to * hours. I just got back home and my service is still off. I tried to report power outage on oncors website but can't because it's showing my service hasn't been restored. Now I can't get ahold of service provider as they are closed. My electricity was paid long before they closed and I want to know how to get it back on. I have company in from out of town with me and need it back in tonight please. I even paid my electricity bill twice to make sure it has been noted on my account and now I'm over positive on my account I know these meters are All done be automated system so I need to know why it's not been restored and when it will be.

GetHuman1400626 did not yet indicate what Oncor should do to make this right.

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Customer service issue
Reported by GetHuman1400626
Jun 19th, 2020 - 2 years ago
Seen by 24 customers so far
Similar issue to 342 others
0 customers following this
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GetHuman1400626 started working on this issue
Jun 19th, 2020 3:59am
GetHuman1400626 confirmed the issue is fixed. Hooray!
Jun 19th, 2020 8:13am