I spoke with one of your reps last week about a charge to my wife's card of $**.**. Ou...

GetHuman-pjumpr's customer service issue with OnStar from October 2018

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The issue in GetHuman-pjumpr's own words
I spoke with one of your reps last week about a charge to my wife's card of $**.**. Our free * months for our new vehicle had ended. I set up a new plan and changed to my card for monthly billing of $**.**. I was offered a refund of $**.** at first and then asked for a full refund of the $**.** since the new plan had started with a new payment instrument. Your rep. after conferring on your side, agreed to the full refund. She received $**.**.*I need to know why we received only a partial refund after I was told over a personal call we would receive a complete refund.
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Customer service issue
Reported by GetHuman-pjumpr
Oct 19th, 2018 - 3 mons ago
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GetHuman-pjumpr started working on this issue
Oct 19th, 2018 8:21pm