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Old Navy Customer FAQ

Top Answers & How-to Guides

What is Old Navy's Phone Number?

The question we are asked most often is about how to talk to Old Navy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need an account to shop on the Old Navy website?

No, you do not need an account to shop on the Old Navy website. We offer a guest checkout option which allows you to make a purchase...

Can I use Old Navy Super Cash online?

Yes, you can use Old Navy Super Cash online. When shopping on the Old Navy website, simply enter the promo code for your Super Cash...
Ask any question you have about Old Navy customer service, get an answer now.

Recent Old Navy Customer Questions

Does old navy offer price adjustments?

Yes, Old Navy offers a one-time price adjustment within 14 days of your purchase if the item you bought is marked down. To get a price adjustment, you must show your original receipt. Please note that final sale items are not eligible for price adjustments.
Asked Jun 7, 2024 3:56 PM

Can I make a return after 30 days

Old Navy's return policy allows for returns or exchanges within 45 days of purchase. Items must be in original condition, unwashed and unworn. If you're returning by mail, the postmark date on your package will be considered the return date. If you're over the 45 day limit, we may still accept your return, but it may be subject to a late return fee, or you may receive a merchandise return voucher instead. Please keep in mind that the final decision on whether to accept late returns is at our discretion.
Asked Apr 9, 2024 3:35 PM

How much is starting wage at old navy?

Starting wages at Old Navy can vary depending on the location and the position. Generally, entry-level associates may start at minimum wage or slightly higher. The exact rate can fluctuate based on local labor laws and the cost of living in a particular area. Also, keep in mind that Old Navy does periodically review and adjust wages as necessary.
Asked Apr 5, 2024 5:05 PM

I'd like to exchange items from my order

You can absolutely make an exchange on your Old Navy items! If an item doesn't fit, it can be exchanged for the same item in a different size or color. If you’ve received a defective or incorrect item, you can exchange it for a different product altogether. You can perform this exchange in any Old Navy retail store, or by mail. For a mail exchange, return the item using the return label included with your package, and place a new order for the correct item. Please note that online exclusives must be returned by mail, though. No receipt is required for returns or exchanges with a valid form of identification.
Asked Apr 4, 2024 5:54 PM

My giftcards have no balance despite not buying anything

We're sorry to hear that you're having trouble with your Old Navy gift cards. Perhaps they weren't activated properly at the time of purchase, or there may be an error. It's also possible that if you've checked the balance too soon after getting the card, the system hasn't had time to update. As we're unable to look into any account-related matters or specific purchases, we would recommend you contact Old Navy customer service immediately for assistance with this issue. They should be able to help you figure out what has happened and potentially rectify the issue.
Asked Apr 1, 2024 2:44 AM

Help me with my Old Navy customer service issue

Gift Cards

How Do I Request a Refund to a Gift Card from Old Navy?

If you bought something from Old Navy using a gift card and need to return it, you will have your refund applied to your Old Navy gift...

How Do I Buy a Gift Card from Old Navy?

To buy someone an Old Navy gift card, go to Old Navy's website and click on the gifts tab. Choose Gift Cards and then select your card...

How Do I Send Someone a Old Navy Gift Card?

You can shop for an Old Navy gift card online. Select your gift card size, amount, and follow the online check-out steps to complete...

How Do I Use My Old Navy Gift Card for My Purchase?

Using your Old Navy gift card to complete a purchase is easy and convenient. You can add the gift card to your online account to pay...

How Do I Check the Balance on My Old Navy Gift Card?

You will need the 16-digit Old Navy gift card number and 4-digit PIN to check the balance on the gift card. To check the balance, go...

What Do I Do If My Old Navy Gift Card Balance Won't Load?

If Old Navy's tool for checking your gift card balance won't load correctly or if it just won't display the right balance, you need...

Returns and Refunds

I Need to Return My Old Navy Items and Get a Refund?

If you bought something from Old Navy and it arrived damaged, or proved to be poorly fitting, or even if you just don't like the way...

What is the Old Navy return policy?

Old Navy maintains a hassle-free return policy for its customers. If you are not completely satisfied with your purchase, you may return...

Payment

Can I use multiple gift cards for one purchase at Old Navy?

Yes, you can use multiple gift cards for one purchase at Old Navy. Old Navy makes it convenient for customers to use multiple gift...

What payment methods are accepted at Old Navy?

At Old Navy, we strive to make your shopping experience convenient and hassle-free, which is why we accept various payment methods...

Order and Shipping

How long will it take to receive my Old Navy order?

Old Navy aims to get your order to you as quickly as possible. The delivery timeline depends on several factors, including the shipping...

Account

Do I need an account to shop on the Old Navy website?

No, you do not need an account to shop on the Old Navy website. We offer a guest checkout option which allows you to make a purchase...

Sales and Promotions

Are there any sales or promotions currently happening at Old Navy?

Yes, there are ongoing sales and promotions happening at Old Navy. We frequently offer exciting discounts and deals on our latest fashion...

Does Old Navy offer price adjustments on previous purchases?

Yes, Old Navy offers price adjustments on previous purchases. If you find that an item you recently purchased goes on sale within 14...

Rewards

Can I use Old Navy Super Cash online?

Yes, you can use Old Navy Super Cash online. When shopping on the Old Navy website, simply enter the promo code for your Super Cash...
We look to the Old Navy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Old Navy issues reported to GetHuman
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