order purchased June ** and July *st, online tracking says the orders are ready and wai...

GetHuman5064559's customer service issue with Old Navy from July 2020

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The issue in GetHuman5064559's own words
Figure out how come my orders haven't arrived ... order purchased June ** and July *st, online tracking says the orders are ready and waiting to be picked up by the courier. Beyond that there is no additional shipping information * and * weeks after ordering.
I can't get through on the phone and the tracking information is listed as "shipped" without having been picked up from the courier yet. It's been weeks and the tracking info hasn't been updated.
Upgrading my shipping to next day priority free of charge and getting my * orders to me ASAP
I have been ordering from Old Navy for years. This is unusual, but even with Covid** this is the first time I have experienced this shipping issue with any company
I have already tried dealing with the courier and tried emailing and calling oldnavy. This has gone on far too long. If it's not resolved appropriately you will permanently lose my business.
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Old Navy

Online order tracking
Customer service issue
Reported by GetHuman5064559
Jul 14th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 2043 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5064559 started working on this issue
Jul 14th, 2020 5:20pm

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