No inventory available to pick up free.

GetHuman-auntchac's Store Feedback issue with Old Navy from March 2020

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The issue in GetHuman-auntchac's own words
I found many many items to purchase but you have not available for me to pick up and I'm not paying shipping ... I was going to make a pretty large order from your store in Stow Ohio, online. Your website offers FREE PICKUP!!! BUT, none of the items I ordered were available. So I looked at another location...none there either. I will not pay large shipping fees when you offer PICK UP!!! I took my business elsewhere, no avail...no sale. You lost me as a customer.
I don't know why you offer free pick up when you don't have the available items in your stores I do not want to pay shipping.
Can't be resolved if you don't have the items I will go elsewhere
Expected for items to be available to purchase
I emailed you to let you know what my issues were yet you keep asking me how this can be fixed? Very easy Supply your stores with inventory
How GetHuman-auntchac fixed the problem

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Old Navy

I was simply trying to order something online for free pickup
Store Feedback issue
Reported by GetHuman-auntchac
Mar 5th, 2020 - 10 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 723 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-auntchac started working on this issue
Mar 5th, 2020 7:42pm
GetHuman-auntchac indicated the issue is not fixed yet.
Mar 5th, 2020 11:57pm
GetHuman-auntchac indicated the issue is not fixed yet.
Mar 5th, 2020 11:58pm
GetHuman-auntchac indicated the issue is not fixed yet.
Mar 6th, 2020 8:06pm
GetHuman-auntchac indicated the issue is not fixed yet.
Mar 6th, 2020 8:11pm
GetHuman-auntchac indicated the issue is not fixed yet.
Mar 6th, 2020 8:15pm
GetHuman-auntchac indicated the issue is not fixed yet.
Mar 6th, 2020 8:15pm
GetHuman-auntchac indicated the issue is not fixed yet.
Mar 8th, 2020 8:36pm