On Monday, November **, I bought * pairs of jeans online with a Family and Friends coup...

GetHuman-ohhijayb's customer service issue with Old Navy from November 2018

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The issue in GetHuman-ohhijayb's own words
On Monday, November **, I bought * pairs of jeans online with a Family and Friends coupon. I paid $**.** and did in-store pickup. I picked them up and tried the jeans on. Four pairs fit and * did not. The lady who rung up my return in store said I would receive a refund within ** hours. I have not. Instead, I was charged an additional $**.** on my account and then refunded the additional $**.** but have not been credited for the * jeans from my $**.** purchase. How can I get my refund from that transaction?
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Old Navy

Customer service issue
Reported by GetHuman-ohhijayb
Nov 8th, 2018 - 3 mons ago
I have an issue with Old Navy too
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Timeline
GetHuman-ohhijayb started working on this issue
Nov 8th, 2018 1:16am