Unexeptable service

GetHuman-erustico's customer service issue with Old Navy from November 2018

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The issue in GetHuman-erustico's own words
Check out and use super cash ... I am a very loyal old navy customer and spend at least $***.** a month in store and online. The last few times that I have been to the plainville ct location i have had horrible experiences with unfortunately the same cashier. A few weeks ago i went to spend my super cash on the day it started. I got there right when the store opened and loaded up my cart i had **$ in super cash that i wanted to use on that transaction. I went to pay and gave him the super cash and he told he it was already used. I was like impossible it just started today. He told me oh well nothing he could do i wanted to see a manager he told me no they weren’t available. Fine. I payed and left mainly because i needed the clothes for that day. Yesterday i went to grab a few things in a different location i checked out at ****am i then got the email for **% my purchase at ****pm. I knew i was going back to plainville today so i was going to see if they could just adjust it and honor the coupon. I got the few things i needed and checked out , same cashier that was on the first time i had a problem. I then asked him if he could adjust the receipt from yesterday and he said no it’s to late. Basically didn’t want to do anything about it. That was over **$ i was out. My total today was $***.** i paid and he gave me my reciept and i was like what about my super cash. He rolled his eyes and threw it at me i said to him don’t you have to activate it. He said to late now. So basically i have **$ in useless super cash because he didn’t want to be bothered to do his job correctly. Like i said i spend a lot of money in your store but I’m extremely disappointed with the customer service and now I’m out about **$ because he didn’t want to do his job.
I was trying to use what i was given
Money back
*** years
I tried talking to a manger. Cashier wouldn’t get one for me
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Old Navy

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Customer service issue
Reported by GetHuman-erustico
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 558 others
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Timeline

GetHuman-erustico started working on this issue
Nov 5th, 2018 2:32am