Hello, I’ve been an “Old Navy” customer for a while now. I usually place pretty big ord...

GetHuman1374873's customer service issue with Old Navy from October 2018

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The issue in GetHuman1374873's own words
Hello, I’ve been an “Old Navy” customer for a while now. I usually place pretty big orders. I keep losing my Rewards Cash because I can’t figure out how to apply it? I’ve been sitting on an order so I could use my $**.** Reward Cash and also get an additional % off my order by using my Old Navy Charge Account for the first time. While, I happened to be on vacation when I needed to do all this and COULD NOT call Old Navy out of the Country I was in? I lost my Rewards Cash, AGAIN and my %off to use my Old Navy Charge Account dropped from **% to **% in one day! This is rediculous! I AM A GOOD CUSTOMER! My total doesn’t even reflect my %off for using my Charge Account for the first time, I have about another week to do that! Not only will I be buying more clothes for myself (as I just lost ** lbs and will be losing another **lbs) but I have Twin Grandsons on the way and I wanted to start purchasing clothes for them, through Old Navy! I don’t want to have to close my account and stop shopping there. I am disabled and can ONLY shop On-line. Please advise. **

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Old Navy

Customer service issue
Reported by GetHuman1374873
Oct 29th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 417 others
0 customers following this


GetHuman1374873 started working on this issue
Oct 29th, 2018 10:10am