Really just need to cancel my subscription :(

GetHuman2230834's customer service issue with OkCupid.com from February 2019

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The issue in GetHuman2230834's own words
get a refund on the subscription I just purchased ... I hoped to message Alice Hunsberger because I want to find out if I might be able to cancel my * month membership and get a refund. I've had the membership just a few days now and I thought it was going to give me more refined search tools but alas they don't allow me to zero in the way I would like. I have also had a family emergency and needed to lend money so it has put me back really bad and I need every last cent at the moment.
there was no way to undue it as soon as I selected the button and I didn't get anything extra than the standard free service
I would like my subscription to just be removed and refunded.
I've told so many people how awesome okcupid is.
not any other way to reach out to okcupid that I could find
I have an issue with OkCupid.com too
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OkCupid.com

okcupid membership
Customer service issue
Reported by GetHuman2230834
Feb 18th, 2019 - 8 mons ago
I have an issue with OkCupid.com too
Fixed
Seen by 4 customers so far
Similar issue to 3677 others
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Timeline
GetHuman2230834 started working on this issue
Feb 18th 5:41am
GetHuman2230834 shared this issue with others over email
Feb 18th 6:08am
GetHuman2230834 confirmed the issue is fixed. Hooray!
Feb 18th 6:10am