OkCupid.com Customer Service Issues

I used the email addresses [redacted] and [redacted] to reach out about my A-list service account. My original account, n8elect, was unjustly suspended despite having a month of service left. I couldn't find a way to contact OkCupid properly even though their site mentions contacting them if there was an error. I didn't get a response when I emailed their support, so I created a new account, n4a2t0e, with a different email. However, this new account was also suspended on 3/13/[redacted], though I am sure I did nothing wrong. I am starting to think someone I know could be falsely reporting me as part of a personal issue. Could you please review this matter seriously? Thank you, Nate.

This morning, I accessed my account easily. I've received notifications all day but haven't opened the app. However, when I returned home late tonight, I found myself logged out. Upon trying to log back in, it stated my account was suspended. I searched for reasons behind account suspensions and found no clear answer. I believe I haven't violated any OkCupid policies. It's possible I've been reported by individuals I didn't respond to, as I couldn't reply to all messages. I hope for your understanding as this app has introduced me to wonderful people, and it would be disappointing to lose touch with them. I look forward to reinstating my account and to continue using the platform to connect with both old and new acquaintances.

I purchased a list about 1.5 weeks ago to see who liked me. Everything was fine initially, but recently there has been an increase in notifications of people liking me that do not appear on the "who liked you" list. Is this a common issue? Approximately 50% of the likes I receive do not show up on the list. I understand that some people may undo their like, but this seems to be happening frequently. Can you provide any statistics on this matter? I would appreciate some clarification to ease my concerns and confirm if this is a known issue or just users retracting their likes.

My account got suspended, and I'm unsure of the reason. I'd appreciate more details as I feel confused. One factor could be that I appear younger than my age; even though I'm 19, many mistake me for 13. This was a common issue in my 12th grade. Another possibility I'm considering is my interest in a girl named Amy, whom I planned to ask out after discussing with my therapist. Feel free to reach me at [redacted] for further discussion and assistance. I hope this confusion can be resolved promptly. Thank you. - Brendan

Someone I believe I know used my pictures to create a profile on your site, falsely setting the location as London instead of my actual city, Aberdeen. This act was malicious as they even shared my Snapchat username, causing me to receive unwanted messages and friend requests. Using my real name, age, and photos (Louise, 23), this situation has severely impacted my relationships and my Snapchat experience. I am seeking assistance to identify the email address associated with this account to confirm the person responsible and address the issue. I understand your platform helps people connect romantically, and I am not blaming your company for this incident; I just need help resolving it. Thank you.

A person named Becky has blocked me, and I have unintentionally discovered her location. Please review my profile on Android at [redacted]. I am seeking reimbursement for half of a meal she owes me or a refund. This issue must be resolved quickly before I consider taking further action. Any assistance would be appreciated. Thank you. - C.T.

I registered for OK Cupid on March 21, [redacted]. I forgot my password and couldn't log in on March 22. Despite trying to reset the password and checking my spam folder, I didn't receive any emails. I left two messages in the Help Scout chat box but received no response. It's unusual not to hear back on a chat platform. I couldn't find a phone number or email on the OK Cupid website, so I emailed [redacted], but have yet to hear back. It's worrisome not to have control over my personal information. Can anyone assist me with this issue?

I am seeking assistance to cancel my OkCupid subscription before it automatically renews on June 29. I am unable to find the cancellation option in the subscription tab on my iPhone. My name is Eddie Springman. I was charged for it in December without realizing it auto-renews, even though I haven't used the service in over six months. I am frustrated about paying $60 for a service I haven't utilized and not being able to cancel it. Please, I need this subscription canceled promptly as I am tired of paying for something that I am not using. Thank you.

I've been a long-time user of OKC and I've noticed a significant decrease in interactions in the past year. Previously, I encountered many fake profiles. After some investigation, I learned about OKC's history of user experiments. I mentioned to a friend that I suspect OKC may be holding back likes. Strangely, I received an email notification about a mutual like, but it was from someone I had liked over a year ago who has deactivated their account. This experience supports my theory that OKC is withholding mutual likes. I'm not upset about a lack of attention, but I am curious about why this is happening. If the service is not being provided, I may consider leaving the website. I would appreciate an explanation for why this seems to be targeted behavior towards me.

I believe there has been a misunderstanding with my account suspension due to a term violation. I assure you that I have not violated any terms. Firstly, I am 18 and turning 19 soon. Secondly, all photos uploaded are taken by me with my own phone camera. Thirdly, my conversations do not involve any sexual content. Fourthly, I have not displayed hate or engaged in illegal activity on the platform. Fifth, I have never harassed any users. Sixth, my profile name is NY, representing my real name, novemyeo. Seventh, I have not shared my private information nor asked others to. Eighth, my account is solely mine with exclusive access. Lastly, I strictly use OkCupid for dating. My username is NY, and my email is [redacted]

I am reaching out again about the issues I have been facing with the OkCupid website since last night. The new format makes it difficult for me to access member photos and other features. Additionally, a member I was in contact with mentioned they had found someone else but offered to introduce me to a friend, leaving an [redacted] number I chose not to call. I never received a response after asking for a photo. Another peculiar incident involved receiving a message from an unknown number while I am currently abroad, prompting me to get in touch upon my return. The message was from: [redacted] Any insight would be appreciated.Sincerely, LP

Subject: Account Banned Unjustly Dear OKC Support Team, I'm reaching out because my account has been banned, and I'm at a loss as to why. After reviewing the Community Guidelines thoroughly, I am certain that I have not breached any rules. Yesterday, I had a strange interaction with a user (who goes by Dan, I believe). I left a light-hearted comment on his profile, trying to inject some humor. However, he took offense and expressed his dissatisfaction. Despite apologizing for any unintended offense caused by my attempt at humor, the conversation ended on an unpleasant note after a few messages. I am unsure if this incident contributed to my ban, but it is the only explanation I can think of. While I respect the need for strict enforcement of rules, I believe my ban was unwarranted in this case. I sincerely hope this matter can be reviewed promptly. Thank you, Hanna

I recently tried to log in to the OkCupid website after a period of absence and received a message stating that my access was restricted due to a violation. Previously, there was an incident where my account was hacked, resulting in someone else using my name and posting inappropriate content. Despite reporting this and having it resolved, I was never informed of any rule violations. The experience was distressing, leading me to cease using the site. I am worried that the individual who breached my account tarnished my reputation by behaving inappropriately. I want to clarify that my character is respectable, and I do not engage in improper behavior. I appreciate your attention to this matter. Best regards, Susan F.

I created a new account on March 29, [redacted], at around 12:00 a.m. Unfortunately, I forgot to save my password, but managed to reset it without any issues. The next day, on March 30, [redacted], when I attempted to log in, I was notified that my account had been suspended. To my knowledge, I didn't violate any of OkCupid's guidelines with my answers or profile pictures. I didn't interact with anyone on the platform yet - I simply bookmarked 2 profiles to view later. During sign-up, I correctly entered my North Carolina zip code despite using a VPN that displays my location as New Jersey. How can I resolve this so I can regain access to my new account?

On March 26, I noticed someone else using my OK Cupid account. They were sending messages to men without my permission. After changing my password, the next day I was locked out of my account and unable to reset my password. At the same time, OK Cupid charged my credit card without my authorization. I discovered unauthorized charges of $80 in February [redacted] and two $25 charges recently. I have stopped further charges on my card. I am requesting a refund of the $80 from February and confirmation that my account is secure. Please remove my pictures from the account. Thank you, L.H. Email: [redacted]

On March 26th, I noticed a stranger was accessing my OK Cupid account, sending messages to men without my knowledge. I attempted to change my password but was locked out the following day. During this time, a charge was made to my credit card without authorization, as I had not made any payments since opening the account six months ago. I later discovered two unauthorized charges made by OK Cupid - one for about $80 in February [redacted] and two charges of $25 each recently. I have since prevented further charges and had the $50 from the latest charges reversed by the credit card company. I would like a refund of the $80 from February, the removal of my photos from the account, and confirmation that these actions have been taken. Thank you. - L.H. [redacted]

Hello, I recently reported a user on OK Cupid for their inappropriate behavior during a phone call. Following this, my account got suspended for a violation of terms which I did not commit. I am puzzled by this decision as I was the one reporting a user for their misconduct. I would appreciate it if you could reinstate my account as this suspension seems unwarranted. Thank you in advance. - Alexander Beck

When I review the questions with my potential partner, I have noticed a few things that I would like to understand better: 1. I noticed there are disagreements where we both answered the same. Why are these marked as disagreements? 2. Upon examining the answers, I observed that sometimes my answer is highlighted in red, sometimes hers is in red, and sometimes both are in red. What does this indicate? 3. While looking at the answers, I saw that sometimes my answer is strikethrough and sometimes hers is. Also, there is text in gray. What does this signify? 4. How can I determine the level of importance of her responses as 'a little, somewhat, or very'? 5. How can I identify if she chose multiple answers or all answers in the section of 'answers you'll accept'? Thank you.

Hello, I am writing to address the suspension of my OkCupid account. I believe there may have been an error in suspending my account as I have not engaged in any sexually explicit conversations. If there were any discussions of this nature, they were within the platform's guidelines and not inappropriate. I have several messages that I need to respond to, so it is crucial for me to have access to my account. I kindly ask OkCupid to review this matter and assist me with resolving this login issue promptly. I acknowledge the importance of being cautious in future conversations. I am currently in a different city, which may have triggered OkCupid's system due to a change in my IP address. I am unsure of the exact reason for the suspension and seek clarification. I appreciate your assistance in rectifying this suspension error promptly. Thank you.

When reviewing the questions with a potential partner, I've noticed a few things that I'd like some clarification on: 1. There are discrepancies marked as a disagree between our answers. Why is this the case? 2. I've observed that sometimes my answer is highlighted in red, sometimes hers is highlighted in red, and sometimes both are red. What is the significance of this? 3. I've also noticed that sometimes my answer is strikethrough, and sometimes hers is strikethrough. Additionally, I've seen text in gray. Could you explain the meaning behind these different formats? 4. How can I determine the level of importance my partner assigns to her responses, whether they are 'a little', 'somewhat', or 'very'? 5. How can I check if my partner has selected more than one answer or all the answers in the 'answers you'll accept' section? I would appreciate clarification on these points.