I got a message from Ok Cupid saying my account was suspended due to a “Terms Violation...

GetHuman-bdougan's Service problem issue with OkCupid.com from April 2018

59 views | 1614 similar | 4 following
Help with my OkCupid.com issue
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GetHuman-bdougan's next move: find and follow the right step-by-step guide.
OkCupid.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bdougan will need to dig through the advice provided by OkCupid.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bdougan can let us know if they help or not.
Before contacting them, items GetHuman-bdougan may need:
Username, Password, and Email address on the account
The issue in GetHuman-bdougan's own words
Log in ... I got a message from Ok Cupid saying my account was suspended due to a “Terms Violation”. I also got another message stating that my email associated with my account had been changed by someone with an IP address in the Russian Federation.
I can no longer log in, send or receive messages and have no idea if my entire profile pictures and all have been deleted and whether someone else has posted their profile at my expense since I have paid.
That your company would contact me directly at ********** to discuss how this can be resolved. I would like to have access to my account using my email address of *****@***.com and be able to continue to utilize your services that I have paid for and to have my correct profile with pictures of me and not someone else on your site. In other words to be completely restored to what it was just less than a week ago.
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OkCupid.com

Your app
Service problem issue
Reported by GetHuman-bdougan
Apr 2nd, 2018 - 4 years ago
Not resolved
Seen by 59 customers so far
Similar issue to 1614 others
4 customers following this

Timeline

GetHuman-bdougan started working on this issue
Apr 2nd, 2018 1:19am

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