I ordered an art piece from a seller who would ship it out to me. However, I was initia...

GetHuman-jessieya's customer service issue with OfferUp from August 2019

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The issue in GetHuman-jessieya's own words
I ordered an art piece from a seller who would ship it out to me. However, I was initially really surprised when I saw the packaging of the picture. The boxing that it was in was thin and the actual picture wasn’t bubble wrapped for protection or padded in any way. And there was no indication on the outside of the box that the item was fragile. When I first got it, one corner of the picture was completely exposed through the box due to only one layer of tape being used to seal it. The picture itself is very beautiful and I’m happy with that aspect but as I was carefully taking it out of the packaging the frame that it was in literally fell apart. This isn’t something that was noted in the items description and not something that I can fix myself. I’ve never had a problem like this before. I went into Michael’s to talk to them about repairing*replacing the broken frame. It is beyond being repaired and a new custom frame would be over $***. I’d like a full refund and I would put that money towards finding a different replacement option for the frame. The seller agreed that after being refunded I could keep the item because it’s so damaged. I’d like some help closing this case as I am unsure how to do so. I have photos of the packaging and the damaged item.

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OfferUp

Customer service issue
Reported by GetHuman-jessieya
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 13544 others
0 customers following this

Timeline

GetHuman-jessieya started working on this issue
Aug 4th, 2019 12:58am

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