A buyer placed an order to be shipped. I was given an invalid mailing label purchased b...

GetHuman-ardius_s's customer service issue with OfferUp from December 2018

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Help with my OfferUp issue
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OfferUp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ardius_s will need to dig through the advice provided by OfferUp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ardius_s can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if OfferUp has better answers for you: OfferUp Help Center
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The issue in GetHuman-ardius_s's own words
A buyer placed an order to be shipped. I was given an invalid mailing label purchased by the buyer through OfferUp. Being invalid, I was forced to pay $**.** for shipping. I had charged $***.** for my item, OfferUp took $**.**, then left me with an invalid label costing me $**.**. The buyer agreed to repay me after they were able to have the money refunded. They were unsuccessful. Immediately after buying a new label, l notified OfferUp and buyer both of the new tracking number, and both acknowledge the change. However, OfferUp never corrected the problem on their end. The buyer recieved their item satisfactorily on the **th December, ****. After the * day lapse and since, OfferUp has not released payment to me and will not reply to my daily inquiries as to the status like they continue to assert as their intent. This is unacceptable in every professional manner, on every professional level. I require my deposit made immediately to the account on file. The order number provided by OfferUp is ******. I think my time and effort has done the required legwork of OfferUp, and my detailed explanation should render this issue culpable to the extent that it's corrected without much effort. I would like to be paid what I am owed. Pay me my money! And best of luck to you in the future, as it does not include me.

GetHuman-ardius_s did not yet indicate what OfferUp should do to make this right.

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OfferUp

Customer service issue
Reported by GetHuman-ardius_s
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 4285 others
0 customers following this

Timeline

GetHuman-ardius_s started working on this issue
Dec 26th, 2018 3:49pm