OfferUp Customer Service Issues

I have a few questions regarding my listings. Firstly, how can I remove an item that has been posted for a long time without being sold? Secondly, what is the process for promoting a listing that has been there for several months and how can I pay for it? I believe my advertising has been ineffective and I would either like a refund for the promotion or for the listing to be re-posted correctly as a new listing. Additionally, I am wondering why there is no customer service contact number available and how I will be notified of a response to my inquiries. In my opinion, listings that do not sell should be automatically deleted after 30 days to allow for a new listing opportunity.

Hello, I tried to cancel a promotion today, but couldn't find the option to do so on your app. $19.99 was deducted from my account because of this. I don't want to keep the subscription and was disappointed to not find a way to remove my debit card details. You can reach me at [redacted] or [redacted]. I'd appreciate it if you could reverse the $19.99 charge and assist in removing my card details to avoid additional fees. The app has been challenging to use. Thank you for your help.

I am Carlos Martinez, and I have a customer who breached a contract for a job, resulting in a pending court case. The individual, Mr. Scott Rudduck, falsely claims that I took his money without completing the job. I find it inappropriate for OfferUp to host such posts, as the platform is intended for selling items, not for defamatory purposes. I have consulted with my attorney, who has indicated that this post should not be allowed as the court case outcome is pending. I kindly request OfferUp to remove the post titled "rebar." Thank you for your attention to this matter.

I signed up for a free trial promotion on OfferUp, but it ended up charging me $19.99 because I couldn't figure out how to unsubscribe. I find it absurd that I was billed $19.99 when I was only trying to sell a $20 pair of shoes - it just doesn't make sense. I want a refund promptly to my account. I have screenshots showing that you listed two separate subscriptions - one was the trial for the free promotion and the other is a monthly subscription. OfferUp seems to make it deliberately challenging to reach them and cancel a free trial, leading to automatic charges for customers. I was disappointed with this experience. I still have not sold the $20 pair of shoes, and I demand the $20 refund that was renewed without my consent or the option to unsubscribe. I already submitted a request for a refund, but I haven't received the confirmation email promised. I have screenshots to support my case. Please, do the right thing and refund my money promptly.

I recently sold an item on OfferUp, and the buyer paid through the app. However, I did not receive a shipping label. The buyer, who is older, is confused and expecting me to send the item. I need OfferUp to address this issue as it affects my business of selling secondhand items. I have had issues with them before and it's frustrating. I urge OfferUp to intervene by contacting the buyer to clarify that the problem lies on their end, not mine. I hope OfferUp can provide me with a representative to assist in resolving this matter.

I was recently banned from your site due to an incident with a seller. I had been interested in purchasing a ring from the seller who claimed it was lost. Despite assurances that he would let me know once the ring was found, he did not respond to my messages. One day, after confronting him about his unresponsiveness and false advertising, he marked the ring as sold without informing me it was already sold to someone else. I expressed my frustration at his actions, only to be called names and subsequently banned from the site. It seems unjust that I was penalized for the seller's misleading behavior. I sought help to address the issue, yet I ended up being banned. Can you please provide an explanation for this decision?

Hello, I have received part of the items I purchased on OfferUp, but one item is missing a crucial piece. I contacted the seller who promised to ship the missing piece, but it has been over a week and I still have not received it. I am disappointed with the seller and OfferUp's response. This is my second claim as the first one was closed with no resolution. I have provided photos and conversations with the seller. Please reopen the claim and review the issue. The Beaba cooker is fine, but the pouch maker is not functional without the missing piece. The shipping label provided did not work at my shipping company. I would like a functional label and a refund as the item is unusable in its current state. Thank you. Best regards, M. Moore

I recently bought a VTech zoo train from your website, but when the package arrived, I discovered that three crucial components were missing – the hippo gear, lion gear, and zebra gear. After contacting the seller, she explained that she forgot to include these items and mentioned she would look for them. I expressed my willingness to pay for the missing pieces and requested them to be shipped to me. However, despite my follow-up messages, I have not received a response from the seller. I am unsure if she is not receiving my messages or if there is another issue preventing her from replying. I am eager to complete my purchase by obtaining the three missing articles - the zebra gear, hippo gear, and lion gear. Could you please reach out to her on my behalf to resolve this matter promptly? I appreciate your assistance in resolving this issue. Thank you and have a pleasant day.

Hello, I appreciate the system that allows for ratings on buyers and sellers. While I haven't encountered issues with buyers who follow through with purchases, I consistently face situations where potential buyers express interest in my items but later disappear without a trace. These instances, where communication abruptly stops and the buyer goes silent, make up a significant portion of wasted time and effort, amounting to 75% of my selling experience. I strive to be reliable and responsive, yet some buyers fail to show up or simply vanish without a word, showing no respect for my time. I advocate for the ability to rate all users involved in a transaction, regardless of its completion status. It is crucial for buyers and sellers to understand that they will be rated, encouraging them to communicate if circumstances change or they have a change of heart. Implementing a feature where potential buyers and sellers can be rated would greatly alleviate frustrations like mine and enhance the overall selling experience. Your consideration in incorporating this option would be highly valued. Thank you.

I successfully sold and shipped 3 bottles of CREED fragrance promptly after the sale was confirmed by OfferUp. Two bottles were shipped together on the first day, and the third was sent the next day, all reaching the customers within 3 days of the initial sale. All three buyers have reached out to express their satisfaction with the product, packaging, and service. One of the customers, "Hak," has informed me of difficulties releasing my payment through OfferUp. I had set up Instant payment in advance of any sales. Due to an urgent situation, I am in need of the pending payment of $[redacted].71 to be released promptly. Thank you, Stephen Dudley

I recently received a product that was delivered by the post office after a delay of 3 days. Living in a congested area, the post office often holds back delivery for safety reasons, causing confusion with the status of the packages. Despite my complaints about this issue, it still occurs. Unfortunately, in this case, the delayed delivery caused me to miss the buyer protection claim window. Upon inspecting the product, I discovered it is counterfeit. I am unable to file a claim now, but I paid $[redacted] for fake shoes and would like a refund to resolve this matter. Thank you for your assistance.

I recently bought a BRAND NEW Guess Breast Cancer Awareness Watch on OfferUp, but when it arrived, I was disappointed. The watch was covered in fingerprints and already ticking, which is unusual for a new watch. I'm concerned about the battery life since it was supposed to be a gift for my Mom fighting breast cancer. However, I'm unable to log into my OfferUp account to address this issue. Despite trying to reset my password, I've been unsuccessful due to system errors. I'm eager to speak with a customer service representative to quickly resolve this matter, but I can't find a phone number to contact them.

My name is Bryant McGrath, also known as "bsmcash001." I am experiencing an issue with my OfferUp account which has been disabled for over a week now. All of my [redacted]+ listed items have been removed, preventing me from communicating with buyers who have made accepted offers. Despite numerous attempts to contact support, I have not received a response. I have put in a lot of effort into my listings, with excellent 5-star reviews to show for it. There seems to be no valid reason provided for the disabling of my account, and I have sought legal advice regarding this matter. I am hopeful that OfferUp can address this situation promptly by reinstating my account along with all the listings and pending sales. I also seek reimbursement for the lost opportunities due to this issue. I eagerly await a satisfactory resolution. Thank you. Regards, Bryant S. McGrath

I have been waiting for several days for my payment to process after sending the purchased item. The buyer has approved and rated me. Recently, I received a notification that my payment was in process, which was followed by another notification yesterday claiming the money had been deposited into my account. However, upon checking with my bank, they confirmed there were no holds on my account and suggested the money may not have been sent at all. I am puzzled why I received an email stating the money was deposited when it hasn't reflected in my account yet. This is the fifth email over a week, and I am yet to receive any resolution from the company. OfferUp, you need to address this issue promptly.

I want to report a possible scam involving car sales on your platform. The email address associated with this fraudulent activity is [redacted] The scammer is using similar tactics like family tragedies, relocation, free shipping, and mentioning Amazon in their communication. After researching, I discovered multiple car listings at unbelievable prices linked to this email. I have screenshots of my interactions with the scammer if you require them. It's essential to address this issue promptly to prevent others from losing significant amounts of money. Thank you for looking into this matter.

Hello, I encountered an issue while communicating with a seller on Offerup. The messaging system suddenly stopped working, preventing me from sending messages. Additionally, I made a purchase on the platform, but now I'm unable to respond to the seller. Prior to this, I was able to input my credit card information, make an offer, and have it approved seamlessly. It's frustrating because every time I refresh the page, the messages disappear, and there are no permanent threads with the people I was talking to. This issue is causing disruptions in the buying process and hindering sales for Offerup members. I would appreciate a prompt resolution to this matter.

I recently shipped a package using your service and also used the shipping label provided. Today, upon delivery, the mail carrier claimed the buyer owed $10. This is confusing as the package's weight should not have exceeded the $7.00 estimated shipping cost. I attempted to reach out to USPS, but faced a lengthy wait time due to being at work. As this issue likely relates to the Offerup printed label, I urgently require assistance to rectify this situation. It is unjust for the customer to incur additional charges when shipping was already paid for. Furthermore, it is concerning that I may need to pay to have the package returned if the customer refuses delivery. The tracking number for reference is 4[redacted] 9[redacted] 7[redacted] 0[redacted] 99. Regards, Shaun H.

I am currently attempting to buy a stroller from a seller in CA. After finding the item under the shipping tab, I made an offer and communicated with the seller. The seller expressed concerns about shipping the item, fearing damage during transit. Despite hesitating about accepting my offer, I reassured him that the decision is entirely up to him. I informed him that if the product does not match the pictures, I can return it without completing the payment. The seller is worried about potential damage during shipping and has asked for advice on packaging. This situation is concerning, and I suspect possible deception. To protect myself, I am seeking guidance on how to handle this seller, especially since it is their first time shipping through OfferUp. Although most interactions have been respectful, the seller's recent inappropriate text messages have raised red flags. I fear future issues once the product is shipped. Any suggestions on how to proceed would be greatly appreciated. Thank you for your help.

Subject: Request to Release Funds for OfferUp Transaction Requesting support concerning Transaction #[redacted] and Support Reference #[redacted]5. I recently had a transaction canceled by OfferUp after the item was delivered to the buyer. Despite contacting OfferUp support, they claimed the item was not shipped. I have proof of shipment and delivery, including a tracking link showing the delivery on November 18th. Attached is the shipping label confirming the item was sent. I have tried contacting the buyer multiple times with no response, indicating potential fraudulent activity. Kindly release the funds for this transaction and address this issue promptly. Your assistance is greatly appreciated. Thank you, Ash

I purchased an Apple MacBook Pro from a seller named Marco, his username MAC2MAC. It's been 2 months since the purchase, and I've been waiting for a response from OfferUp after reporting the issue. Marco claimed to work for Apple, offering products at a discount. He pre-installed software, but now the laptop won't turn on. The screen displays green lines on the Apple logo and then goes to a white screen. I've tried contacting him without success since OfferUp deleted the conversation thread. I believe he deliberately misled me. I hope OfferUp can help me locate him or cover repair costs. No formal agreement was made during the transaction. Marco showcased other MacBooks on his OfferUp account and engaged me in conversation during the sale, where I paid him $[redacted] at Main St. El Cajon, CA. Despite reaching out, he has not replied. OfferUp, please assist me with this situation.