Offerup deleted my account. Over *** posted listings and won't respond as to why. No wa...
GetHuman1721479's customer service issue with OfferUp from December 2018
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The issue in GetHuman1721479's own words
Offerup deleted my account. Over *** posted listings and won't respond as to why. No warning, just an email stating I violated some terms, but not stating what. I've sent multiple emails asking for a resolution and response and get nothing. I can't communicate with my buyers I had appointments with and they can't reach me. I've lost hundreds of dollars and repeat customers, months of work for a reason they won't tell me. I've read the terms & conditions repeatedly and there's nothing I did to violate any of them. They have tarnished my reputation as an honest and trustworthy seller. I deserve to get an answer and to have all of my listings and account reinstated.
GetHuman1721479 did not yet indicate what OfferUp should do to make this right.
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How GetHuman1721479 fixed the problem
I sent multiple emails to the "care center." I went through different channels though so I would reach a different person each time. The only response was through Facebook messenger. They are the ones that got the ball rolling. I also reported this to the Better Business Bureau. It's possible that their little poke in the ribs fixed this. It took * days of constant complaints and inquiries. They sent an email stating they were sorry, that it was a glitch. That I doubt since I was told that I had many posts in violation of something and all *** were deleted. They stated that this was their final decision and it would not change. Well, I didn't stop fighting on my side and got *** restored. I haven't figured out which ** I'm missing yet, but this is a start. *Don't give up the fight. Keep it clean and professional, send multiple messages through as many different avenues. Surf for the right customer service person that actually does their job. If you keep emailing the same person that said no, will ignore you. Report this to the BBB. I'm not sure how they remain in business with the amount of complaints. I'm also very surprised that there isn't a class action lawsuit, after reading all of the horrible stories! *Good luck!
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