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Novica.com Customer FAQ

Top Answers & How-to Guides

What is Novica.com's Phone Number?

The question we are asked most often is about how to talk to Novica.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts or promotions available?

Yes, Novica.com offers discounts and promotions on a regular basis. Customers can sign up for the Novica newsletter to receive updates...
Ask any question you have about Novica.com customer service, get an answer now.
Contact Novica.com customer service

Order Tracking

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to the carrier's...
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About Novica

What is Novica.com?

Novica.com is an online marketplace that connects artisans from around the world with global customers seeking unique, handcrafted...
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Shipping

Do you offer free shipping?

Yes, Novica.com offers free shipping on select items within the United States. Look for the "Free Shipping" tag on eligible products...
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Payment Methods

What payment methods are accepted?

Novica.com accepts various payment methods to ensure convenience for its customers. We offer a secure and seamless checkout process...
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Returns and Exchanges

Can I return or exchange a product?

Yes, Novica.com offers a hassle-free return and exchange policy for their products. If for any reason you are not completely satisfied...
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Handmade Products

Are the products on Novica.com handmade?

Yes, all the products on Novica.com are handmade. We collaborate directly with skilled artisans from around the world who create unique...
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Return Policy

What is the return policy?

Novica offers a hassle-free return policy for customer satisfaction. If you are not completely satisfied with your purchase, you can...
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Gift Wrapping

Do you offer gift wrapping services?

Yes, Novica offers gift wrapping services for most of their products. At checkout, customers have the option to select gift wrapping...
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Order Changes

Can I cancel or modify my order?

Yes, customers have the option to cancel or modify their order on Novica.com. If you need to make any changes to your order, such as...
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Discounts and Promotions

Are there any discounts or promotions available?

Yes, Novica.com offers discounts and promotions on a regular basis. Customers can sign up for the Novica newsletter to receive updates...
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Help me with my Novica.com customer service issue

Ask any question you have about Novica.com customer service. We will do our best to get you answers right away.
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