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Nordstrom Customer FAQ

Top Answers & How-to Guides

What is Nordstrom's Phone Number?

The question we are asked most often is about how to talk to Nordstrom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Nordstrom's price adjustment policy?

Nordstrom's price adjustment policy allows customers to request a refund if the price of an item purchased online or in-store is reduced...
Ask any question you have about Nordstrom customer service, get an answer now.
Contact Nordstrom customer service

Gift Cards

How Do I Send Someone a Nordstrom Gift Card?

For the hard-to-shop-for person on your gift list, a Nordstrom gift card is a great way to show them you care and allow them to pick...
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How Do I Use My Nordstrom Gift Card for My Purchase?

After you add the items you want to your cart, click the Checkout button. To spend your Nordstrom gift card balance, select Use a Gift...
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How Do I Check the Balance on My Nordstrom Gift Card?

It's easy to check on the balance of your Nordstrom gift card. You can visit the Nordstrom website to use the online balance checking...
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How Do I Request a Refund to a Gift Card from Nordstrom?

If you bought something with a Nordstrom gift card and need to return it, it is very easy to get a refund applied to your gift card....
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What Do I Do If My Nordstrom Gift Card Balance Won't Load?

If there's something wrong with Nordstrom's gift card balance checking tool and it won't load or display your gift card's balance,...
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How Do I Buy a Gift Card from Nordstrom?

Customers can purchase traditional Nordstrom gift cards, e-gift cards and corporate gift cards. To buy a card, visit the website and...
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Returns & Exchanges

How Do I Return an Order from Nordstrom?

If you need to return something that you bought from Nordstrom, you can do so at any time. Nordstrom has no time limit, and you can...
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How Do I Get a Refund from Nordstrom?

This article discusses how to make a return to Nordstrom and get a refund. It describes Nordstrom's return and refund policy. Instructions...
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How Do I Return an Item from Nordstrom?

If you've recently gone on a shopping spree at Nordstrom and have made a purchase that you're having second thoughts about, you can...
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How Do I Exchange an Item from Nordstrom?

If you've recently made a purchase from Nordstrom that isn't quite what you were looking for, you can ask the company for an exchange....
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Does Nordstrom Pay for Shipping on Returns or Exchanges?

If you want to return an item to Nordstrom, you can do so by requesting a return online. You'll then receive a prepaid postage label,...
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How Do I Track My Nordstrom Return?

If you've recently bought a product from Nordstrom that you wish to return, you can ask for an exchange or refund. Either take the...
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How Do I Check the Status of My Nordstrom Refund?

If you've recently returned an item to Nordstrom and want to check on the status of your return, you can log into your online account...
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Can I return an item bought from Nordstrom online to a physical store?

Yes, customers have the convenience of returning items bought from Nordstrom online to any physical store. Nordstrom offers a seamless...
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Holiday Events

How Do I Make an Order for the Nordstrom Cyber Monday Event?

The Nordstrom Cyber Monday event is the chance for most customers to enjoy amazing discounts and save money while shopping for the...
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How Do I Return an Item to Nordstrom from Their Cyber Monday Sale?

The Nordstrom Cyber Monday event is great for holiday shopping. There are incredible discounts for most of their items. You can return...
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How Do I Return an Item to Nordstrom from Their Black Friday Sale?

Service issues can occur unexpectedly, and some problems require immediate attention. The GetHuman team understands that, and that's...
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How Do I Find Black Friday Deals for Nordstrom?

The best option for finding Nordstrom Black Friday deals is checking their website. The deals are classified based on brand, type,...
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How Do I Make an Order for the Nordstrom Black Friday Event?

The Nordstrom Black Friday event is an annual sale that allows you to buy various items at discounted prices. During the sale, the...
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How Do I Find Cyber Monday Deals for Nordstrom?

If you need help finding Cyber Monday deals for Nordstrom, your best options are to check their website or consult the support agents...
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Processing & Policies

How long does it take for Nordstrom to process a return?

Nordstrom aims to process returns as efficiently as possible. Typically, the processing time for returns is around 7-10 business days...
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What is Nordstrom's return policy for final sale items?

Nordstrom's return policy for final sale items is that they cannot be returned or exchanged. Final sale items include merchandise that...
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Can I return an item without the original packaging or tags?

Yes, Nordstrom accepts returns of items without the original packaging or tags. While it is preferable to have the original packaging...
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What is Nordstrom's price adjustment policy?

Nordstrom's price adjustment policy allows customers to request a refund if the price of an item purchased online or in-store is reduced...
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Help me with my Nordstrom customer service issue

Ask any question you have about Nordstrom customer service. We will do our best to get you answers right away.
We look to the Nordstrom issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nordstrom issues reported to GetHuman
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