Hi Nike, sorry to say, after running ** marathons in Nikes, I'll have to switch to Adid...

GetHuman730086's customer service issue with NikeStore.com from May 2018

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The issue in GetHuman730086's own words
Hi Nike, sorry to say, after running ** marathons in Nikes, I'll have to switch to Adidas based on this experience with my daughter's running shoes. She was following in my footsteps - and Nikes - and her very expensive shoes were cheaply made. Not even a voucher for $** six year old's sneakers where the toes came through? Very poor customer service. Out the shipping because I thought I'd actually have a company back a product. Out the shipping. Horrible experience and will go elsewhere.**Jennifer ***From: "NIKE, Inc." ******@***.com**To: *****@***.com *Sent: Wednesday, May **, **** *:** PM*Subject: Claim (CL************) *Incident:******-*********** * Response*Hi Jennifer,**CLAIM *: CL************ **We're always excited for the opportunity to help you become a better athlete.**Unfortunately, after a thorough inspection of your product, we've determined that the issue is a result of inside friction, consistent with normal wear and tear. With that, we can't consider this a material or manufacturing flaw, per our return guidelines, and we're unable to issue a product voucher.**Per your request, your original product will be recycled through Nike's Reuse-a-Shoe program. Please reach out to us at *-***-***-**** (* am–* pm PT, Monday–Friday) with any additional questions you might have.**We're sorry for any inconvenience the situation may have caused, and we thank you for your dedication to sport and loyalty to Nike.**Yours in sport,**Nike Consumer Affairs**View Nike's online privacy policy.* * Question Reference *******-*******Date Created: *********** **:** PM*Last Updated: *********** **:** AM*Status: *Solved*Country: **Site: **Defective Code: **No Credit Code: ***C*Product Style PI: **Receipt Date: **Serial Number: **Communication Channel: ** * HTTP Referer* **---***:******:*****---*
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NikeStore.com

Customer service issue
Reported by GetHuman730086
May 30th, 2018 - 2y ago
I have an issue with NikeStore.com too
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Seen by 11 customers so far
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Timeline
GetHuman730086 started working on this issue
May 30th, 2018 1:50am
GetHuman730086 indicated the issue is not fixed yet.
May 31st, 2018 10:38am
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May 31st, 2018 10:55am
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May 31st, 2018 12:28pm
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Jun 2nd, 2018 2:54am
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Jun 2nd, 2018 10:04am