I want to complain the Nike online store in Hong Kong. The customer service is unhelpfu...

GetHuman-sitnat's Complaint issue with Nike Inc. from March 2021

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The issue in GetHuman-sitnat's own words
I want to complain the Nike online store in Hong Kong. The customer service is unhelpful and useless.**I buy two pair of shoes which is air max* light , difference color but same model. I use one pair of shoes and after I wear for a short time. I feel this model have problem , not comfortable, unbalance foot pressure and make feet pain. it is difference between I wear other model nike shoes in past.*I request to exchange the new pair of shoes only. However, they also show the rules to not give me a chance to exchange.*Although the deadline of the date to exchange is pass, I just buy the shoes for few months. How can I wear the shoes at the same time to check are those have problem? And if I wear the shoes, then it is not suitable for the rule of exchange, because the shoes is used.It is not reasonable for nike rule for exchange and return for a short period.**Order No.:NH*********Contact mail: *****@***.com

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Nike Inc.

Complaint issue
Reported by GetHuman-sitnat
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 237 others
0 customers following this
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Timeline

GetHuman-sitnat started working on this issue
Mar 22nd 7:14am
GetHuman-sitnat indicated the issue is not fixed yet.
Mar 22nd 12:49pm
GetHuman-sitnat indicated the issue is not fixed yet.
Mar 23rd 3:51am