Nike Inc. Customer Service Issues

I am frustrated with the situation involving the pair of shoes I returned. I was informed that the issue was not due to a material or manufacturing flaw, but the shoes squeak when I walk. This is embarrassing for me. A Nike Representative admitted that this is a known problem with this specific shoe model, yet Nike seems unwilling to address it properly. This lack of accountability disappoints me, especially as a loyal customer with various Nike products. I have reached out via email multiple times, even including videos, but have not received a response. I intend to persist until I receive a satisfactory answer. Can someone provide me with email contacts for Nike's Corporate and Board of Directors? Thank you.

Bonjour, Je cherche à devenir revendeur Nike en lançant bientôt ma boutique en ligne pour proposer des baskets en édition limitée de différentes marques. J'ai préparé tous les documents nécessaires, y compris le business plan et le plan de financement. J'ai contacté Nike et j'ai reçu un numéro de dossier, mais j'attends toujours leur réponse. Mon projet est ambitieux, dynamique et sérieux. Je vous serais reconnaissant si je pouvais recevoir une réponse positive de la part de Nike. Merci pour votre précieuse aide. J'attends avec impatience que Nike me contacte. Cordialement

Dear Nike Customer Service, I purchased a black hooded Nike puffer jacket this summer to prepare for winter. After only a few wears, the zipper has stopped working. Despite numerous attempts, I can't get it to zip up properly. I would appreciate a prompt resolution to this issue. I am eagerly awaiting your response. Best, A concerned customer

I purchased two pairs of sweatpants and low black air force ones size men's 11 back in November. The order status showed that it was shipped and has been sitting in Harrisburg since November 27th. After reaching out to Lasership recently, they initially couldn't locate the package. Later, I received an email claiming it was delivered, which it wasn't. I am very disappointed as I haven't received my order, and I am now seeking either the delivery of my items or a refund.

I am a Nike athlete who has encountered issues with someone taking footage of me during soccer matches without my consent. I am also a skateboarder and snowboarder, but I need my soccer boots to be ready to defend against professional players. It seems like these individuals are using old and worn-out boots to play while preventing me from using my left soccer boot, which is missing from the market. If Nike can provide me with this unique boot, please contact me at [redacted] I want to specify the model, size, and other details needed to purchase it. I refuse to let low-quality players interfere with my game, especially when competing with top soccer teams. Thank you.

I bought a pair of Nike shoes from a retailer but unfortunately, it's too late to return them. We only noticed the size discrepancy after my daughter tried to wear them and found one noticeably smaller. Both are size 5Y, but one is clearly defective. I filed a claim with Nike, but they said I need to cover the return shipping costs, including tracking. I'm frustrated by this and was denied the chance to speak with a supervisor. I'm disappointed as I had to pay for shipping on faulty shoes and now have to cover return shipping for defective merchandise. I've always been a loyal Nike customer and even gift their products. Is there an alternative to paying another $25-$30 for return shipping with tracking? Can you replace the shoes without additional charges?

In November [redacted], I purchased two Nike running shorts with the intention of using them for my upcoming 16th NYC Marathon. Specifically, I bought the 5" Flex Stride '2 in 1' shorts and the 5" Flex Stride Running shorts. I have been an avid runner for over 30 years and have consistently chosen Nike apparel for my runs due to its quality, fit, style, and comfort. However, I regret to inform you that my recent purchases have left me disappointed. The waistband on these shorts tends to roll and fold during workouts, causing discomfort. Additionally, the placement of the string tie on the outside of the shorts is unappealing and distracting. While I have always valued Nike products despite the higher cost, these issues have made me consider exploring alternatives like New Balance. I wanted to share my feedback in the hopes that it can be addressed. Thank you for your attention to this matter.

I recently visited the Nike outlet in Leeds. Overall, the staff was lovely, but I had a disappointing experience with an employee named Amber at the checkout. When asking about socks, she was unhelpful and rude. During payment, the contactless feature didn't work, and Amber's impatient and aggressive behavior made the situation worse. Despite explaining that I had already entered my pin, she insisted on me entering it again. This treatment was uncalled for and disrespectful. As a former retail worker myself, I am shocked by her attitude. I hope this issue can be addressed, or I may need to take further action by contacting corporate. Thank you.

Subject: Issue with Nike Dunk Low Retro Order Hello Nike Customer Service, I am writing to address an issue with my recent purchase of the Nike Dunk Low Retro (size 47). Despite receiving delivery confirmation from the carrier (dpd) on March 23, [redacted], I never actually received the shoes. After contacting both the carrier and Nike support, I expressed my desire to receive the shoes instead of a refund. However, I was disappointed to later receive an order cancellation and refund email from Nike. I reached out to Nike support again today (March 28, [redacted]), but was informed that the product is now out of stock, leaving me unsatisfied with the resolution. I am a loyal customer of Nike products, but this experience has left me considering purchasing from other brands like Adidas, Reebok, or Puma in the future. I would appreciate it if Nike could either fulfill the original purchase agreement or offer an alternative pair of Nike Dunk shoes. I am open to suggestions on available models and hope that we can find a suitable solution to this matter. Thank you for your attention to this issue. Sincerely, Dariusch Wahdat

Dear Nike Customer Service, I reside at Niersteiner Str. 9, [redacted] Frankfurt, Germany. My order number is C[redacted]1, and the invoice number is DE[redacted], dated March 22, [redacted]. I placed an order for the Nike Dunk Low Retro, size 47, on March 21, [redacted]. While my credit card was charged for the purchase, the shoe was supposedly shipped on March 22, with an estimated delivery date of March 25. Despite an email from the carrier, dpd, confirming delivery on March 23, I never received the shoes. After discussions with Nike support on March 26, I explicitly expressed my preference to receive the shoes instead of a refund. Unfortunately, I received an order cancellation and refund email later that day, causing frustration. Subsequent conversations with Nike support on March 28 did not yield a satisfactory resolution. My request is simple: fulfill the purchase agreement by delivering the Nike Dunk shoes or provide a suitable alternative pair. I am disheartened by this experience and am open to suggestions for resolution. I hope we can find a solution promptly. Thank you for your attention. Best regards, Dariusch

I have experienced a missing ID label and original box label issue due to counterfeit products being distributed through the Vintage App online shop. I have suffered a loss of €[redacted] in March [redacted]. Currently, on April 6, [redacted], Vintage does not take its terms and conditions seriously. Sellers are not required to provide proof of purchase or the original labels of the shoes or boxes, leaving customers vulnerable to fraud. Vintage does not conduct any checks, thus aiding in fraudulent activities. I urge action against Vintage App for widespread trademark infringement. I have documented the sellers and their offerings. Please contact me so I can share the necessary documents. I am filing 29 criminal complaints and reports against Vintage App on various issues. The contact information for Vintage is [redacted] or by mail to VINTED UAB, Svitrigailos Str. 13, Vilnius LT-[redacted], Lithuania. Kind regards, Michael Brabender, KVB, Grevenstr 83, [redacted] Köln.

Hello, I’m Mihailo, and I need to address an issue with a pair of Nike Air Max [redacted] shoes I purchased. I bought the shoes in Serbia from Buzz Sneaker Station, an official retailer of Nike products in the country. I got these sneakers about a year ago, and after six months of using them, the air-filled sole of the left shoe burst. I visited the store to request a refund or replacement due to the discomfort caused by the damaged shoe. Unfortunately, the store declined my request for a return. I reached out via email, and upon their response rejecting my appeal without inspecting the shoes a second time, I sought help through live chat. I was advised to contact Nike's branch in Serbia. However, my attempt to reach them by phone was unsuccessful, leaving me dissatisfied with the lack of resolution regarding my defective shoes. I have maintained these shoes in pristine condition, only wearing them indoors and to school. Despite my care in using them, the sole issue occurred, and I weigh under 70kg, making it unlikely for me to have caused the damage. This experience with a costly sneaker design that only lasted six months has left me disappointed with the unprofessional manner in which my complaint has been handled. I am prepared to provide evidence supporting my case if necessary.

Dear Customer Service Team, I have not received any response from you to date. On February 12, I sent you a letter along with a pair of Nike shoes that are not even a year old. I am attaching the letter again for your reference. It is disappointing that I have to write this letter, which is my second disappointment. I did not expect this from Nike, especially considering your slogan "Just do it." I would appreciate it if you could send me a new pair without this issue, but at the very least, I expect a response. Regards from Oberursel, Germany, Amelie Roes

Approximately 2 years ago, I purchased a pair of Nike KD 12 EYBL “Peach Jam” sneakers, which have become my favorite basketball shoes. Despite using them primarily indoors for basketball games, I have noticed signs of wear and tear such as fading, tearing in different areas of the shoe, and the Zoom pocket in the left shoe deflating. This issue has forced me to stop wearing them due to the lack of cushioning. It's disappointing as I have had other Nike basketball shoes that lasted longer without similar problems. As a long-time Nike customer, I am hopeful that there might be a possibility to have the shoes replaced, exchanged, or repaired since buying a new pair would be costly. I appreciate your assistance on this matter. Thank you.

Hello, my order number is G[redacted]1, and I placed the order for the white and game blue Jordan XII G Golf Shoes on 18/05/[redacted]. Unfortunately, when I checked my order this morning, it showed that the white and gold shoes were scheduled for delivery instead. I contacted customer service, and they informed me that I would have to follow a lengthy process instead of a simple switch from silver to blue. This process involves the item being shipped from Singapore to the UAE, delivered to my address, printed forms, arranging a return pickup, and finally receiving a refund. This convoluted process will incur significant expenses and time. It is disappointing as this may deter me from reordering the correct item.

Dear Sir or Madam, I would like to address a complaint regarding the white Nike Air Force shoes, size 39. There is an issue with the plastic part at the heel of the right shoe, which appears to be broken and has caused irritation to my daughter's heel, resulting in abrasions and bleeding, prompting me to pick her up from school yesterday. The right shoe is damaged due to a defect. The item number is DH2920-[redacted]. We purchased these shoes last year from a store in Stuttgart, but the store refuses to accept returns. How can you assist us in this matter? As consumers, we are very disappointed and request a replacement within your goodwill. I am looking forward to a resolution. Please contact me via email so that I can send you the pictures. Kind regards, Heidi Montes Gonzalez

I am reaching out regarding a pair of Nike slides I bought for summer yard work in Ohio. These slides are advertised as durable and easy to clean by hosing them down and air-drying them. Unfortunately, after leaving them outside for a couple of days in high temperatures, the shoes melted, curled up, and shrank significantly, rendering them unwearable. I am disappointed as this does not meet the quality expected from Nike products. I have pictures documenting the issue and would like to share them for feedback. This experience is truly perplexing to me, and I have never encountered such a problem before. I would appreciate some information on how to proceed. Thank you. Sincerely, Melanie

Subject: Concern Regarding Recent Nike Order Hello, I am writing to express my frustration with the service provided by Nike, which was highly disappointing and not at all what I would expect from such a reputable company. I purchased running shoes at the West Palm Beach store at Palm Beach Fashion Outlets on June 6th. Despite being assured by an in-store employee that the shoes would arrive by June 10th, they were only delivered on June 14th, causing inconvenience as I had a flight scheduled out of the US on June 11th. When a family member attempted to pick up the shoes on my behalf, they were informed by the in-store employee that the shoes had not been delivered, despite UPS tracking information confirming otherwise. This entire situation has been incredibly frustrating, as I have yet to receive any explanation or response from Nike regarding the issue. It is concerning that a company would accept payment for a product but fail to deliver it or provide adequate customer service in resolving the matter. I do not seek a refund or credit; rather, I simply wish to receive the shoes I ordered. The time and effort wasted by multiple parties, including unnecessary trips to the store, have only added to my disappointment with this experience. Order Details: Order Number: S00BF000174CF4A Delivery Vendor: UPS Delivery Tracking Number: 1ZYW[redacted][redacted] Delivery Date: June 14, [redacted] I appreciate your prompt attention to this matter. Sincerely, An Unhappy Customer

Dear Sir or Madam, I am writing to kindly request your support in sponsoring my soccer teams, who are dedicated to the sport with both their hearts and minds. I volunteer to coach a team from FC-Elmshorn (Juniors) as they were initially not taken in due to full groups and a lack of coaches. I now have the honor of training these kids, specifically the 2nd E-youth team born in [redacted], who have shown great success in friendly matches and tournaments since I took over. Our team has specific colors for our jerseys, and I would like to inform you of the colors and sizes we require if you approve. We are in need of T-shirts, shorts, socks (summer clothing), rain jackets, pants (winter clothing), possibly caps, water bottles, and small bags for the kids to carry their belongings. It would mean a lot to us if you could consider sponsoring some of these items, such as the summer clothing, a jersey set, which are currently our top priorities. I look forward to receiving your approval and a kind response. Best regards, Omeed Akoee

I'm on my third pair of Vapor Max shoes (some of my favorite Nike shoes), but now two of the three pairs I bought have had the rubber sole pop and deflate. These are not cheap shoes, so for them to break like this is unacceptable. They are in good condition, not worn out, yet they are out of commission due to the sole issue. I discarded the first pair that popped, and after this second pair deflated, I'm extremely frustrated with this product. Could Nike please send me a replacement pair for this defect? I would greatly appreciate it. I've spent almost $[redacted] on these shoes in the past year, and two out of the three pairs are unusable. My Adidas shoes, which I've had for over three years, have never experienced this issue. Nike, please assist me and support one of your long-time athletes/fans/customers! Please! These are the all-black size 10 Nike Vapor Max shoes. - P.T.