Nike Inc. Customer Service Issues

I am Ruth Thomas Ramirez and I received my order on September 22, [redacted], which was for my grandson's birthday. Unfortunately, the size 13 shoes were too small. After being informed that there were no size 14s available, I was advised to return the item at the Nike Community Store on MLK Boulevard in Portland, Oregon. On September 26, [redacted], at 4:30 PM, I arrived at the store only to find out it had been closed for a week. Following more instructions from customer service, I attempted to return the item at the downtown Portland Nike store, but it was closed when I arrived during their operating hours. After encountering further complications at the UPS store, where I was required to pay for packaging and print a label, I felt frustrated with the entire process. As a 72-year-old who recently underwent knee surgery, the stress and inconvenience caused by this experience were overwhelming. Despite finding the correct size at another retailer, I am now saddled with additional charges until my return is processed, which could take up to 10 days. I hope Nike can improve its customer service and avoid similar issues in the future. Thank you, Ruth Thomas Ramirez.

I participated in a Nike raffle yesterday and was selected to purchase a pair of shoes within 10 minutes. However, when I attempted to make the payment, the platform indicated that the information provided by Nike was incorrect, resulting in my order being cancelled. I am disappointed with this outcome and hope for a resolution to this issue. I used the Chinese version of SNKRS and encountered difficulties in completing the payment within the specified time frame. Despite having 5 minutes remaining, I was unable to proceed with the transaction through various attempts. I have reached out to Chinese Nike customer service without receiving a response, prompting me to seek assistance here. I kindly request Nike to allow me another opportunity to purchase the desired shoes.

I participated in a raffle with Nike yesterday and received a notification that I had the opportunity to purchase. However, when I attempted to make the payment within the given 10-minute timeframe, I encountered issues as the platform claimed the information provided by Nike was incorrect. As a result, my order was canceled, leaving me feeling frustrated. I was using the Chinese version of SNKRS, and despite trying various methods to complete the payment, I was unsuccessful. I reached out to Chinese Nike customer service with no response, hence why I am seeking assistance here. My order number is CC[redacted], and my email is [redacted] I hope to have the chance to purchase the shoes I missed out on.

I recently purchased shoes from SPEED STORE at THE FORUM- CLIFTON KARACHI, but unfortunately, the fabric covering the shoes wore off within the warranty period. When I approached the store with my complaint, they hesitated to assist me initially. Eventually, they informed me that my claim would be forwarded to Nike for warranty coverage. However, after 10 days, I received a response indicating that Nike had denied my claim, accompanied by a letter that appeared unofficial. I am reaching out to Nike to reconsider my case, as I believe it falls within the warranty terms, especially considering my loyalty as a regular Nike customer. I can be contacted at [redacted][redacted]. Thank you, Jehanzeb R. Cell: [redacted][redacted] Email: [redacted]

Hello Nike, Approximately three weeks ago, I purchased a pair of soccer cleats, the Nike Superfly 9 Elite FG Kylian Mbappé Edition, for €[redacted]. I expect quality from a product of this price, but after only two games, the laces have already torn. Can I receive a replacement? This is my first time using Nike soccer shoes, and if this is the outcome, it might be my last. I hope for a positive response; perhaps you could provide me with a new pair of shoes or replacement laces. Regards, Yannik

I recently noticed that my Nike ZoomX Invincible shoes are starting to come apart at the soles near the toes on both feet. Being an enthusiast of Nike for the past 25 years and owning approximately 50 pairs, I have always been satisfied with the quality they offer. However, this particular pair is not meeting the expected durability standards. As an active runner and coach of the local high school cross-country team, it's disappointing to see the shoes deteriorate so quickly. Given my dedication to running, especially marathons, it's crucial to have reliable footwear. I kindly request a replacement for the shoes to resolve this issue promptly. Thank you.

I am experiencing discomfort with my Nike Air Max sneakers, which I purchased around six months ago from the Local Hibbet store in Seneca, South Carolina. Despite being in 'like new' condition due to minimal wear, I find that they do not fit me well and are causing me pain. Typically, I wear a size US 9.5, but was advised by the store assistant to try a size 9 as they were out of 9.5. Regrettably, the shoes have not become more comfortable with time, and I am unable to wear them. As a student, I would greatly appreciate it if I could exchange these shoes for a new pair in size 9.5.

Hello, I am reaching out regarding a purchase I made on 12/26/22 around 6:20 pm at the Factory Store in Fenouillet ([redacted]). I bought a pair of white and salmon Air Max women's shoes in size 38.5, paid in cash. When I tried them on later, I noticed several small "details." I found many of the shoe's finishing touches to be quite rough (glue stains on the side, loose interior stitching, imperfect front shoe finishing, etc.). The shoes have not been worn yet, and I am concerned about their authenticity. I was only in Toulouse on vacation, so returning them to the store is not possible. I currently live in Guadeloupe and unfortunately did not keep the receipt. The payment was made on Monday, 12/26, around 6:20 pm, totaling €72.99 from what I recall. I would like to know if there is any recourse for this situation. I am truly disappointed not by the purchase but by the quality of the shoe's finishing. I chose Nike precisely because their sneakers are usually flawless. Unfortunately, I was in a hurry and did not inspect the shoes at the time of purchase as I am used to always getting defect-free shoes. I am attaching photos showing the disappointing finishes. Photo 1: The sole's "Paint" spills over onto the leather of the shoe Photo 2: The salmon band on the side of the shoe does not meet like on the other shoe, there is a white gap between the two Photo 3: Unstitched interior seam Photo 4: Very poorly applied gray paint at the top right and bottom near the sole Photo 5: Very rough stitching Photo 6: White band between the leather and the side of the shoe and glue stain Photo 7: Evidence that they have not been worn Sincerely, Camille Chiamento [redacted] Route de Port Blanc [redacted] Le Gosier 06.90.82.84.01 [redacted]

Dear Sir or Madam, Hello, I purchased two pairs of running shoes in March [redacted] from the Trabzon Nike Representative. Unfortunately, after wearing them just a few times, both shoes tore. Despite being new, they have this issue. I still have the boxes and barcodes but have misplaced my receipt. As Nike offers a one-year guarantee, I am hopeful you can assist me with this matter. Residing in Iran, Turkey is the closest accessible country. I am considering traveling to Istanbul. Would the Istanbul Representative be able to exchange my shoes without a receipt if I can visit in person? I eagerly await your advice on how to proceed. Thank you in advance. Best regards, Nooshin P.S. I have included the shop's phone number if it could aid you in advising me on what steps to take, as the staff does not speak English and I am unfamiliar with Turkish. IN Street Trabzon Uzun Sokak Mağazası +90 [redacted]

Hello, I had an unpleasant experience at the Nike Champs Élysée store regarding a security guard who continuously suspected and followed me around, making me feel uncomfortable while I was just a regular customer shopping for sneakers. As soon as I arrived, the agent was fixated on me, watching my every move and even intercepted me at the cashier, which I found to be harassment. When I politely addressed the issue, the guard was dismissive and even made inappropriate remarks and threats. The on-site Nike manager did not intervene to stop my expulsion from the store, instead siding with the security team. I believe that security should focus on the safety of customers and their belongings, not on unjustly targeting individuals. The behavior displayed was unprofessional, disrespectful, and lacked courtesy. I urge for a review of their conduct as it tarnishes the reputation of Nike and mistreats loyal customers like myself. I hope for a resolution to this matter to prevent it from happening again in the future. Regards, Mr. C.

Good afternoon, I purchased a pair of Nike Lebron sneakers on 08/11/[redacted] from the Airnes Basketball Store in Milan. Recently, despite limited use, the heel pad of the left shoe seems to have lost pressure without any visible damage. I believe this issue should be covered under the statutory warranty. I am looking forward to hearing how to proceed with my complaint. Thank you.

I purchased 11 €25 gift cards at Rewe to buy football shoes priced at €[redacted]. I was not aware that I could only redeem 10 gift cards. I am upset because I only want to buy these shoes with my 11 gift cards. Nike is forcing me to buy something else because I cannot use the remaining 2 gift cards. This is unacceptable! I was only informed in the shopping cart that 10 is the maximum limit for gift card redemption. Now I cannot exchange the gift cards as they are already activated. A payment via Klarna was rejected, I don't own a credit card, and I don't have anyone I know with a PayPal account. How can I proceed now? I have €[redacted] worth of gift cards and cannot use them to buy football shoes worth €[redacted]! This is not customer-friendly and feels like a scam. Please allow me to purchase the shoes with my 11 €25 gift cards, as I have no other option available. Urgent response needed! Yasin Maliq Y., Rote-Tor-Str.42, [redacted] Philippsburg. My member QR code is attached.

As a devoted Nike customer in Australia for over 50 years, I am deeply disappointed by the poor customer service from Nike.com representatives based in the Philippines. The communication barrier due to language issues and lack of professionalism has left me frustrated. I have been attempting to purchase two pairs of Nike Go Flyease shoes (US sizes 9.5 and 10 in black, white, and gray) exclusively available on Nike.com for several months without success. Repeated calls to inquire about product availability and estimated time of arrival have been met with unhelpful responses, leading to my dissatisfaction. The inability to provide a clear ETA after numerous inquiries and the suggestion to check the website instead of offering assistance has been unacceptable. I have decided to explore alternative brands with better customer service and readily available products in retail stores in Australia. I sincerely hope that Nike addresses these service issues to maintain its esteemed global reputation and acknowledge customer loyalty.

I am Mira, and I am distressed about my Nike tennis shoes. I have never faced such an issue before. I bought 4 pairs of white tennis shoes, and the first pair turned brownish yellow after washing. The second pair also turned yellow after washing. I value cleanliness and took care of my shoes diligently. I am disappointed by this unexpected color change as the shoes are relatively new. I discarded the first pair and the second pair suffered the same fate despite my efforts to clean them. I am a loyal customer of Nike and this experience has caused me stress, especially because it is affecting my budget. I am seeking an explanation for this unusual discoloration. I would appreciate any insights you can provide. Thank you for your attention to my concern. - Mira

Subject: Complaint to NIKE Spain Customer Service To the General Management of NIKE Spain, I am writing to express my dissatisfaction with the service I have received. I placed an order for Nike Air Force Junior sneakers in size 38.5 on February 15 with order number C[redacted]9, but as of today, I have yet to receive them. Despite multiple calls, I have been informed that the order is still pending shipment. Initially, I was assured by Wendy that I would receive financial compensation for the delay, but now I am being advised by Marc to cancel and reorder with a 20% discount voucher that does not work for the Nike Air sneakers. This situation has left me feeling deceived and frustrated. I demand to receive my order promptly along with compensation for the extended delay. Additionally, I request to cease receiving further inconvenience. I am puzzled as to why, despite the item being in stock, it has not been shipped. Please address this matter expeditiously. Due to this unsatisfactory experience, I am hesitant to recommend your services to my acquaintances. Thank you for your attention and anticipated cooperation. Sincerely, MP [redacted] [redacted] [redacted] Sant Celoni, Barcelona, Spain

Hello Team, I have attached an email regarding my recent purchase of Nike Jordan Article Style Number: CV8121-[redacted]. The initial pair I received had upper discoloration issues. The shoes I exchanged them for are now causing discomfort and foot pain. I have never experienced this issue before and it's affecting my daily routine. My doctor advised me not to wear these shoes for prolonged periods and use foot plaster regularly. I kindly request your assistance in resolving this issue. Attached below are pictures of the uncomfortable shoes for your reference.

Hello, I purchased two shirts on nike.com for 40 euros, but when the delivery service arrived, I received an empty package. I reached out to Nike customer service, but they informed me that since I accepted the package and BRT Italian delivery service confirmed everything was in order, including the weight, I was not eligible for a refund. My order number is C[redacted]2. I am disappointed with the Italian Nike virtual shop as I lost 40 euros with no refund. I hope this matter will not be ignored. Thank you. Best regards, Antonello

I debated between 2 pairs of shoes and bought one online during a 20% off promotion. Nike later canceled my order, claiming they were out of stock. Despite wanting to buy the alternate pair, they refused as the promo ended. When requesting to speak to a supervisor to clarify their policy, I was denied. I simply seek the other pair I intended to purchase if the site didn't cancel my order in error. I'm looking to escalate this to address Nike's customer service policy. How can I reach a higher authority to resolve this?

Dear Sir or Madam, I am reaching out to address a recent issue that has soured my experience. On April 4, [redacted], I made a purchase with Nike (Order Number: C[redacted]8). Regrettably, the shipment was lost while in possession of DPD, and to this date, I have not received my items. Upon discovering the loss, I promptly reached out to both Nike and DPD to launch an investigation. After several days, it was determined that the shipment was untraceable, and I was advised to contact the sender. When I approached Nike to place a new order, I was informed that a refund was an option, but reordering the items was solely my responsibility as they were no longer in stock. This course of action is unsatisfactory as I urgently require the items in question and cannot endure further delays. It is unjust that I am being penalized for a situation beyond my control caused by DPD. I kindly urge you to expedite the receipt of my order. Additionally, I request appropriate compensation for the trouble this has caused. I am hopeful for a prompt resolution and appreciate your attention to this matter. Sincerely, Chafi M.

Good morning, Since a serious traffic accident, I have shifted from dreamer to doer mode, following the philosophy of "Just Do It." I believe in the Nike brand and aspire to open and manage one of the most profitable stores in Göttingen. My background in business will be beneficial as I aim to tap into the market niche of refurbishing and selling sneakers. I also plan to expand to larger retail spaces over time. I am aware that Nike has not been accepting new retailers since September [redacted], but I strive to be a unique player that drives change and maximizes potential. I am eager to know how promptly we can initiate the licensing process and store opening, along with the required conditions. I look forward to hearing your thoughts on the possible path forward. Best regards, Michel Steylaers