Nextdoor.com Customer FAQ

If you've moved and need to register a new address on Nextdoor, you would first need to navigate to your account settings. Under 'Your Locations', choose 'Add a new location' and enter your new address. Choose whether you would like to confirm via postcard, phone or credit card, and then follow the instructions on the site. Please note, if your new home isn't in the same neighborhood as your old one, you'll need to create a new Nextdoor account. Make sure to remove your old address to stop notifications from your previous neighborhood.

On Nextdoor, safety and trust are very important. To maintain this, each member is required to use their real name and verify their address. However, depending on the local policies for your neighborhood network, you may be able to display just the first initial of your last name. To do this, contact Nextdoor Support to adjust your name settings. If your request can be accommodated, Nextdoor Support will apply the change for you. Please do note that this option is not available in all areas and circumstances due to varying policies and regulations.

We're sorry for the inconvenience. Sometimes, suspension removal processes may take some time due to different time zones or potential technical hiccups. We advise waiting until the end of the day and attempting again. If the suspension remains, it may be best for you to check the email address associated with your account for any updates or additional information provided by Nextdoor.com. They usually communicate important account updates through email.

We're sorry to hear about your frustration. To stop advertising with Nextdoor and remove your credit card, please follow these steps: Log into your Nextdoor account. Go to your profile settings and navigate to the payments section. Here, you can remove the payment method associated with your account. To stop advertising, you need to pause or delete your current campaigns. If you've scheduled future campaigns, make sure to cancel those as well. Please note, some transactions might still process after the card is removed if they were initiated prior to the removal of your card. If you're still having trouble, we'd suggest reaching out to Nextdoor Support for further help.

Nextdoor.com only allows users to have one account per person, and that account must be associated with your primary residence for verification and security reasons. This is to ensure that everyone on Nextdoor is a verified resident of the neighborhoods that they're participating in. So unfortunately, you can't have a separate account for your holiday home. However, you can follow the public posts from your holiday home neighborhood by finding it in the Nearby Neighborhoods feature on Nextdoor.