My new shoes have an area on the side where netting isn't sewn to leather creating a ho...

GetHuman-nohojo's customer service issue with New Balance from September 2018

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The issue in GetHuman-nohojo's own words
Make you aware of problem with your quality control and get a new pair of shoes or at minimum a credit of at least **% towards another pair!!! ... My new shoes have an area on the side where netting isn't sewn to leather creating a hole in the shoe they are only a month or so old and I bought two pair of shoes to alternate them and get longer wear out of them?*Please help me somehow I haven't had this problem in the past! Perhaps a credit on a new pair of shoes would help!
As stated new pair of shoes or minimum of **% credit toward replacement pair! JUST WHATS FAIR!
Have been a buying NB for many many years and have never had quality issues!!!
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New Balance

*** tennis shoe
Customer service issue
Reported by GetHuman-nohojo
Sep 19th, 2018 - 6 mons ago
I have an issue with New Balance too
Not resolved
Seen by 6 customers so far
Similar issue to 27 others
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Timeline
GetHuman-nohojo started working on this issue
Sep 19th, 2018 1:18pm