In November we ordered the Runiq watch, it broke and the main button on the side stoppe...

GetHuman-zacmapes's customer service issue with New Balance from April 2018

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The issue in GetHuman-zacmapes's own words
In November we ordered the Runiq watch, it broke and the main button on the side stopped working. We returned it and purchased the watch again in January, and now this watch will not charge. I would like to find out if I can get this fixed or if I should pursue other smart watch companies.
GetHuman-zacmapes did not yet indicate what New Balance should do to make this right.
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New Balance

Customer service issue
Reported by GetHuman-zacmapes
Apr 30th, 2018 - 5 mons ago
I have an issue with New Balance too
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Seen by 1 customer so far
Similar issue to 27 others
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Timeline
GetHuman-zacmapes started working on this issue
Apr 30th 11:43am