Hello,*I recently started using the Netflix app, based on my understanding of the App...

GetHuman-ajayiibu's customer service issue with Netflix from July 2019

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The issue in GetHuman-ajayiibu's own words
Hello,*I recently started using the Netflix app, based on my understanding of the App, you get a one month free trial before subscribing for monthly payment.**While trying to register I was prompted to make a payment which I did hoping it will be a continuation from my few trial.. however after a day, an error message which read “your account is on hold because of problem with your last payment” popped up requesting that I make some account updates which I did, therefore I was debited twice to a tune of $**.**( *.** and *.**) **Please see attached my debit alerts for both transactions.**Kindly advise on how I can be refunded and please assist with rectifying this issue. I’m available to provide more information if the need arises. Thank you

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Netflix

Customer service issue
Reported by GetHuman-ajayiibu
Jul 12th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 36975 others
0 customers following this

Timeline

GetHuman-ajayiibu started working on this issue
Jul 12th, 2019 7:35pm