Hi, my name is Lucy jones I have a Netflix account with you (*****@***.com), I recently...

GetHuman-lucyjone's Account Access issue with Netflix from May 2019

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Email on Account, Password, Phone Number on Account, and Name of Account Holder
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-lucyjone's own words
Hi, my name is Lucy jones I have a Netflix account with you (*****@***.com), I recently updated my tv and Netflix has now sent me back to restarting my membership, I have put all my details and card details in but it is not accepting my card for some reason but a payment of £*.** was taking out of my account about * weeks ago for my subscription so I do not understand why it is not accepting my card at this time, also my plan is the £*.** basic one but you are taking out £*.** of my account. Could you please get back to me ASAP please to resolve this problem. Thanks
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Account Access issue
Reported by GetHuman-lucyjone
May 20th, 2019 - a mon ago
I have an issue with Netflix too
Not resolved
Seen by 4 customers so far
Similar issue to 32235 others
0 customers following this
GetHuman-lucyjone started working on this issue
May 20th 5:07pm