Not fixed yet.

GetHuman2637120's customer service issue with Netflix from March 2019

Help with my Netflix issue
The issue in GetHuman2637120's own words
Fix it ... I get a black screen when I play a selection. I have sound and subtitles but no picture. If I choose to fast forward or rewind the pictures come up on a timeline but do not show up on full screen. I have restarted Netflix and turned off all access to no avail. I am using a firestick to access Netflix if that helps.
No *ne has issued a fix
Direction for trouble shooting as well as fix posted.
I have been very patient
I have tried rebooting g to no avail
I have an issue with Netflix too
How GetHuman2637120 fixed the problem
First of all I cleared the cache in Netflix. I went to firestick settings completely logged out. Turned off firestick and turned back on. Mind you my netflix and Prime were both acting like this. When I turned it back on everything was fine.
Please help with my Netflix issue
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Netflix

Netflix
Customer service issue
Reported by GetHuman2637120
Mar 30th, 2019 - 6 mons ago
I have an issue with Netflix too
Fixed
GetHuman2637120 shared how to fix
Seen by 15 customers so far
Similar issue to 26678 others
0 customers following this
Items needed
Email on Account
Password
Phone Number on Account
Name of Account Holder
Timeline
GetHuman2637120 started working on this issue
Mar 30th 2:16am
GetHuman2637120 indicated the issue is not fixed yet.
Mar 30th 1:47pm
GetHuman2637120 indicated the issue is not fixed yet.
Mar 30th 1:49pm
GetHuman2637120 indicated the issue is not fixed yet.
Mar 31st 7:04am
GetHuman2637120 indicated the issue is not fixed yet.
Mar 31st 7:09am
GetHuman2637120 indicated the issue is not fixed yet.
Mar 31st 11:37pm
GetHuman2637120 indicated the issue is not fixed yet.
Mar 31st 11:38pm
GetHuman2637120 confirmed the issue is fixed. Hooray!
Mar 31st 11:41pm
GetHuman2637120 confirmed the issue is fixed. Hooray!
Apr 2nd 2:43am