Dear Netflix,**As a very loyal customer to you for the past *-* years I am very disappo...
GetHuman2234322's customer service issue with Netflix from February 2019
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The issue in GetHuman2234322's own words
Dear Netflix,**As a very loyal customer to you for the past *-* years I am very disappointed to hear of yet ANOTHER increase, since I have had netflix I have seen upwards of a **% increase.**Your explanation for this being " we've added content & cost of living has increased" is not an appropriate response. Out of the "added" content I have maybe watched *% of that as the added content is not specific to my likings, I would have completely understood if that added content was ***% put out there based off what I do and dont like, however it is not. So now I am paying an additional premium for approximately * extra movies*tv shows that I will actually watch. Does that seem appropriate? to me it does not. **I work in insurance, and to put it into perspective if someone had been with me for * years and they had a **% increase over that * years I am going to lose them as a client, due to the fact that A) I am no longer doing whats best for my client by allowing them to be gauged for nothing, B) they wouldnt even be with me because there are plenty of other markets with lower rates. This does apply to netflix because A) Your literally gauging me for TV and Movies I can watch elsewhere for less and B) there are other markets, crave tv, android box, youtube, apple tv, etc. where I can access the same content for way less of a cost.**As a loyal customer to nextflix, I am requesting you continue my plan at my same rate for * more year. Should you not offer me any sort of loyalty (Telus would!) then I will strongly consider cancelling my netflix acount and moving on to a cheaper alternative, I will also make sure to tell my friends and family what a rip off Netflix has turned into over the past * years.**I would have been content with NO upgrades, no additional content and continue paying my original $*.***month**I look forward to hearing from you, If I dont I will be very disappointed. The cost of living has increased, so instead of being the good quality company to stay affordable for everyone you are literally taking advantage of people who are already paying the increase for other costs of living. I do not support capitalizing on the economy's downfall, and I would hope you would not either.**P.S when I called the lady told me because I am a loyal customer you gave me ** days notice of the increase... what kind of B.S "benefit" is that to me??**If I called Shaw or Telus with this kind of complaint they would HAPPILY do something for me to keep my business, price reduction, free tv, ipads. Instead your benefit is we gave you notice.**Crappy service all around.
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