I have the premium plan and somehow the DVD plan was added to my account and I have nev...

GetHuman-alexdeal's customer service issue with Netflix from August 2018

5226 similar
0 following
Help with my Netflix issue
First: share to improve GetHuman-alexdeal's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-alexdeal to get a Netflix rep on the line!
Always use the GetHuman Phone tocall Netflix. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-alexdeal may need:
Email on Account, Password, Phone Number on Account, and Name of Account Holder
Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman-alexdeal's own words
I have the premium plan and somehow the DVD plan was added to my account and I have never used that plan and money was taken off my debit card. When I called my debit card they told me there was a hold for Netflix and my Netflix is currently suspended due to non-payment. I want either my money back for the charges of the DVD plan since I have not used it or my Netflix turned back on due to me being using the DVD plan.
GetHuman-alexdeal did not yet indicate what Netflix should do to make this right.
I have an issue with Netflix too
How GetHuman-alexdeal fixed the problem
We are waiting for GetHuman-alexdeal to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Netflix's attention and get better help faster. Tap below to get started.
Having Netflix issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Netflix email you?
This email address isn't valid
Follow this issue
See how GetHuman-alexdeal fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-alexdeal
Aug 12th, 2018 - 7 mons ago
I have an issue with Netflix too
Not resolved
Seen by 2 customers so far
Similar issue to 5226 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-alexdeal started working on this issue
Aug 12th, 2018 12:21am